If you're ordering the oval dish upgrade from D*, lots of luck. At the end of July, when my locals became available I called and ordered the $49 upgrade. First the csr or "entertainment specialist" I spoke with tried to tell me that my UTV was not multi-satellite capable. So I told her to forget about it. There was no way I was going to give up my UTV for the basic receiver they offered to send me as part of the upgrade package.
After being assured by the good people in the UTV Forum at avs.com that my UTV was in fact multi-satellite capable, I called and ordered the upgrade. They took my credit card number and scheduled me for an installation at 8:05 AM on August 5. (I thought it odd that they would give me such an exact time, but figured maybe I was first on the list.)
When nobody showed by 10:30, I called to find out what was going on. They told me that that I should never been given such an exact time. Appointments are scheduled for either the morning or afternoon. But not to worry. Everything was set. I'm scheduled for the AM, so the installer should be at my home by noon.
When no one showed by 2 PM, I called again. This time was I told that the order was placed, they had an order number, but no order was generated. The csr put me on hold to discuss it with a supervisor. The supervisor couldn't understand what went wrong, so I was told they would forward the problem to upper management and I should have an answer in about 72 hours.
I suggested we throw out that order and start over. Again I was told my UTV was not multi-satellite capable. After assuring her that it was, she scheduled me for an installation on August 9th. But I would have to call back the next day to see if it would be a morning or afternoon appointment.
When I called back, they told me the earliest they could get me me was August 28th. But because they goofed, they would call the local installer and see if he could get to me sooner. A couple hours later, the installer called. He said he didn't know who I was talking to. But there was no way he could get to me before September 14.
So I got out the phone book and saw that there were any number of Satellite and DirectTV authorized installers in the Buffalo area. So I gave one of them a call. And they came out the next day. Charged me $149 for the oval dish and hookup on both my UTV and DirectTivo. Since the $49 D* had was going to charge me was for hookup on one receiver- they said I'd have to negotiate a price with the installer for the second receiver, I probably wouldn't have save much if I had waited until September.
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