[ronsanjim]

First off, I have a so-called "International" account because I subscribe to a language package.

I just changed from the Direct Basic package ($9.99) to the Preferred Choice package ($32.99), and I cannot receive my RSN channels (Southwest) anymore. I had this package 30 days ago, and received the RSN with no problem when I had the Preferred Choice package. Then I changed to a Basic package for 3 weeks, and then reordered the Preferred Choice package again.

Spoke to a CSR, and she told me I'm not qualified for a RSN with my current package. I would qualify if I had the Choice ($49.99) package. Is this something new, where the Preferred Choice package no longer qualifies for a RSN? I thought all customers received a RSN except for those having a Basic package?

 

[joshjr]

Try this page. http://www.directv.com/DTVAPP/global/contentPageIF.jsp?assetId=3450006

It says that you just have to have choice or above. If that dont work email me and I will give you a phone number to the Vice President of Customer Services Office and they do work on Sundays.

 

[ronsanjim]

Yes, I have been to that page. I just spoke with another CSR, and she stated I just need to add the Family package ($29.99) to my account. That would be dumb of me to pay an extra $29.99 just to receive the RSN.

 

[joshjr]

Yes, I have been to that page. I just spoke with another CSR, and she stated I just need to add the Family package ($29.99) to my account. That would be dumb of me to pay an extra $29.99 just to receive the RSN.

I can give you a number to call that will help you but can not post it in here. It says you are not accepting private messages.

 

[bonscott87]

You probably had the RSN grandfathered and when you changed your package and dropped it you lost that grandfathered status. Thus now you need one of the current offered packages to get your RSN.

 

[whitepelican]

Yes, I have been to that page. I just spoke with another CSR, and she stated I just need to add the Family package ($29.99) to my account. That would be dumb of me to pay an extra $29.99 just to receive the RSN.

I don't think you get an RSN with the Family package either.

 

[ironwood]

Its a new Directv policy if you want something cool you have to buy crap that you dont need like an extended package with 200 channels you never watch.

 

[d max82]

What is this "basic" package for 9.99 a month. I've never heard of it.

 

[ronsanjim]

What is this "basic" package for 9.99 a month. I've never heard of it.

It is a package offered to International programming subscribers. Don't think it is available to "regular" subscribers, though one CSR told me I could subscribe to "any" package offered. It contains most of the religious, shopping, C-Span, RFD, Weather, NASA, about 50 XM Radio channels.

 

[ronsanjim]

I don't think you get an RSN with the Family package either.

Actually, you do. A CSR confirmed this, also its listed on the D* website.

 

[whitepelican]

Actually, you do. A CSR confirmed this, also its listed on the D* website.

Well, then this has changed recently. I had the Family package until about two months ago, and it definitely did not include my RSN. Also, I don't see the RSN included in the Family package in the listings on the DirecTV website.

 

[joshjr]

Well, then this has changed recently. I had the Family package until about two months ago, and it definitely did not include my RSN. Also, I don't see the RSN included in the Family package in the listings on the DirecTV website.

Thats cause its not. When you enter your zip it says that they are in choice or above. Family plan is listed below choice.

 

[ronsanjim]

Wrong....

It states the following:

With any DIRECTV base package (CHOICE or above, or FAMILIAR or above):

Familiar means Family. So the RSN is included, which is what the CSR told me. I previously had the Family package, and my RSN was FSN Southwest.

 

[joshjr]

Wrong....

It states the following:

With any DIRECTV base package (CHOICE or above, or FAMILIAR or above):

Familiar means Family. So the RSN is included, which is what the CSR told me. I previously had the Family package, and my RSN was FSN Southwest.

After checking again you are right. I stand corrected. So have you called and got it fixed yet?

 

[heisman]

Wrong....

It states the following:

With any DIRECTV base package (CHOICE or above, or FAMILIAR or above):

Familiar means Family. So the RSN is included, which is what the CSR told me. I previously had the Family package, and my RSN was FSN Southwest.

Familiar is not Family. It is a spanish language package that costs $46 a month.

 

[cariera]

How 'bout just adding the sports pack for $12.00. Wouldn't that get you your local RSN, no matter the base package?

 

[mookittybark]

Heisman is correct. The Familiar Package is the "spanish" version of the Choice package. It's listed on the website under the spanish packages.