Novice-cant locate nomad

Tonyftony716 said:

Verizon fixed my wifi after our power issues. Since then my nomad only shows light purple lights instead of blue and my IPad can't find my nomad.

Do you know what needs to be done? I tried hitting the read reset button.

Thanks

Click to expand...

I can't recall every seeing purple lights. Have only seen red, amber and blue on the nomad box.

After Verizon fixed things, can you verify the cat5 cable from Nomad is connected to the same router as the Cat5 wire feeding the DVR's?

So the Nomad Cat5 and DVR internet connection cable should be along side each other on the 4 port box.

All three of your lights are purple? Try a 30-second red button rest.

Everything is set up the way it was before our power outage.

light purple is more like a white LEDs. this is when the Nomad can not find a DHCP IP address. Make sure your router is set to DHCP and do a hard reset, by disconnecting the Nomad from the AC outlet for 30 sends and plug back in

This did not work. Left with one purple light(status)

And what does "fixed my Wifi" mean? Was a tech in the home?

NR4P said:

And what does "fixed my Wifi" mean? Was a tech in the home?

Click to expand...

No. They fixed it online

Tonyftony716 said:

No. They fixed it online

Click to expand...

So that rules out the wiring changes.
Wondering if they made a configuration change at all.
It is possible they changed some things where it isn't providing a DHCP lease.

Do you have multiple DVRs? Can you go to the DVR's and see if you have IP addresses that begin with either 192.xxx or 169.xxx

NR4P said:

So that rules out the wiring changes.
Wondering if they made a configuration change at all.
It is possible they changed some things where it isn't providing a DHCP lease.

Do you have multiple DVRs? Can you go to the DVR's and see if you have IP addresses that begin with either 192.xxx or 169.xxx

Click to expand...

Hello. Starts with 192.168

reset your router, then your Nomad. also you might want to press the reset button on the Nomad for like 30 seconds

Mine was not working yesterday and only one LED was on Status and it was light purple. I tried unplugging it and plugging it back in last night and it wouldn't work at all.

Fast forward to just now I tryed the App and its been completely reset and said Activating Nomad and asked me to re-add my iPhone.

OP, if its still not working, can you give us a diagram of your setup. Label all routers, modems, DVRs, connections etc. It doesn't have to be pretty.

Here is an update. Directv rep came out to my house and asked "what is this box(holding up NOMAD)." He had no idea what it is. Anyway, he couldn't get the internet to connect to my box and called his supervisor who came over and also NEVER saw a NOMAD before. His trainer then came over to my house and got the internet on my box to work but not my NOMAD. He suggested I call Directv and order a new NOMAD. I will be doing this but I don't think the box was the problem. Anyway I'll keep you updated. Wish I knew more technical jargin than that. ha