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Official: HR20: Sold Out
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Why should it say that? As that is not the case.bluesjam said:It should say " Due to numerous bugs resulting in lost business..."
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According to other information I was given, those that are "affected" by this, and have installs scheduled... should be contacted by DirecTV.LameLefty said:Well alrighty then. I wonder what that means to those of us with installs scheduled soon, who have already been rescheduled at least once?
But you may want to check on your status.
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Again, a known issue with the current software release.vernawn21 said:
Not a reason on why the unit is Sold Out, or a reason to think they have stopped production on the unit.
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Well, being as I'm home sick today and have nothing else to do, I called Customer Service and despite what the website says on my order about calling to schedule, she still said I'm down for installation Saturday from 1:00 - 5:00. Needless to say, I'm not filled with boundless confidence that it will happen. I guess I'll just have to wait and see.Earl Bonovich said:
One interesting datum: when I click online to see the details of my order, at the bottom it says that the online installation scheduling system is currently unavailable but I will be contacted within 72 hours to schedule. Perhaps that, combined with what the CSR told me about still be scheduled for Saturday, means that I slipped in under the wire before their cutoff. Maybe all of this just means what it seems to mean: they're still making and shipping these boxes to retailers and installers, but only to fill existing orders, and when the backlog has been cut to some reasonable timeframe (i.e., NOT a month or more in advance), they'll start taking new orders.
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Well, this would indicate that there isn't any "giant sucking sound" generated by people jumping ship to cable and Tivo S3.
I bet DTV has a large number of HR20s just sitting in some location waiting to be recertified. It seems that when a CSR can't fix the issue over the phone, they schedule an exchange wether it's warranted or not. I had mine exchanged twice for issues that I know are software related but they insisted in doing it. A friend of mine is on his 3rd exchange and the same and newer issues continue.Earl Bonovich said:
Patiently waiting for 2007.
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I just called DTV and they confirmed that I am still a go for Friday. They confirmed with the install company that the hardware is in hand.LameLefty said:
Now that and $5.00 MIGHT get you a cup of coffee at Starbucks, but I will remain cautiously optimistic (about the install and the gear itself).
So, LameLefty, maybe your theory about a cut-off point is accurate.
I have ordered the box and I am excited about getting it and the HD content, but I am just a bit leery about its performance.
I trust Earl and feel better based his statements that the box is not THAT bad and that the major bugs are being addressed quickly.
We shall see.
Good luck, all!
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My install as a new customer is still scheduled for 11/1...
Interesting you should say that. D* called me today on another matter, and I started asking some questions of the CSR, who seemed fairly knowledgeable. He said they should not be sending out 2-3 HR20s to people who are having problems, because they are going to have the same problems over and over. So he said the CSRs doing that are making a mistake. I am just paraphrasing, but that was the gist of it.vlj9r said:
I grilled him a little more, and he denied there are any widespread issues with the HR20, but when I mentioned the 5 software downloads already, he slipped and noted that there were issues for a percentage of boxes (he didn't say what he meant by that). I have no doubt that demand for these boxe is strong. On the other hand, if this were a smooth launch, the availability issue would no doubt be lessened because D* wouldn't be scrambing around trying to meet demand. After all, if some people are going through 2-3 machines in the quest for one that works, that has to be causing some sort of blip on the distribution plan. It's hard to believe demand is WAY beyond what D* expected, after all the time they had to plan this launch, and they aren't exactly a start-up.
After initial sputtering, my original box is now working at 99.9 percent effectiveness (picture and sound dropouts the only real problems). But that doesn't mean I am confident it will continue on that path (although it's nice in the meantime).
Of course, the CSR also mentioned the 100 national HD channels we're all going to have by 2007. We'll see.
Finally, when I mentioned there was a forum where the admin had a close contact with D*, the CSR quickly interrupted and said, "He doesn't have any official connection with Directv. Those guys don't know what they are talking about most of the time." Caught me off guard. When I mentioned that the person in particular did know exactly when the software downloads were scheduled, he backed off a bit, but held his ground. Interesting, velly interesting.
Things just seem to be getting weirder and weirder with the HR20 launch and all its facets.
Just got of the phone trying to get my HR20 replaced, died after 3 weeks of use.
As part of this 'trouble shooting' they set out an installer today to try and 'fix' my box.
He had some new HR20's in his truck but said he could not replace my broken one.
I had to get it from D*.
Called CS and they said they are not taking orders at this time for new or replacements and to call back every couple of weeks, no list I could get on or anything. I got the impression that it would/could be well over a month.
They claim they are making them as fast as they can.
One would think that a replacement of a broken box should be a priority.
But I guess they have my $ so why not get more from someone else first.
I have got to think they are holding back on these until they get some things fixed. Maybe I've been watching too much Oliver Stone
As part of this 'trouble shooting' they set out an installer today to try and 'fix' my box.
He had some new HR20's in his truck but said he could not replace my broken one.
I had to get it from D*.
Called CS and they said they are not taking orders at this time for new or replacements and to call back every couple of weeks, no list I could get on or anything. I got the impression that it would/could be well over a month.
They claim they are making them as fast as they can.
One would think that a replacement of a broken box should be a priority.
But I guess they have my $ so why not get more from someone else first.
I have got to think they are holding back on these until they get some things fixed. Maybe I've been watching too much Oliver Stone
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