As of Tuesday morning, it's fixed.Stanley Kritzik said:On Demand was acting poorly, such as CH 1100 "not available" plus the obvious lack of many other channels and much content, I ran my own unit tests -- all OK -- and then called DirecTV.
The CSR said all was well nationally, so she put me through the "its my fault" hoops, including re-booting the HR21-Pro, running all the local tests, physically inspecting my Internet cable, etc. After a futile half hour, she said she'd "escalate it". Yes, finally!
I asked if I'd be notified when it was fixed, and she said "no" -- I should keep trying to access 1100. I then asked -- for how long, before I called back? She said to give them until Friday. With no call; no e mail; nothing? And, was this a "known problem"? "No" to both questions.
Fine, escalate it, but give me your supervisor, which she did (the lack of notification irritated me, and I couldn't believe I was alone). You can guess the rest. "Oh yes, this is a known problem. Some of our users are not getting new I P addresses downloaded as we change servers, so they are still trying to access out-of-business servers. I had to escalate 1/2 dozen customers today alone. The CSR should have told you that this is a known problem, and not wasted 1/2 hour of her time and yours. Sorry about that."
So, while I'm not lying awake due to lack of On Demand, D* could have, and should have done a lot better job of handling my call, and of handling the outage. As for the problem -- well, "stuff" happens. Even g mail from Google was out of business for a few hours the other day. Their response, though, was faster, and their error message was informative (our fault, we'll fix it soon).
Stan
Now guys, how about some films to get competitive with the other offerings?
Stan
