[guillermopelotas]

We're having problems with our 622 and our External Drive USB drive and it's getting pretty distressing….again.

The first manifestation of the problem is that when you watch a show, then hit pause, you can't hit play or pause to resume. You need to fast-forward, rewind or jump ahead before it will respond again.

We had this problem with our first external hard drive, a Western Digital My Book 500GB. Before long, we found we couldn't actually delete shows on the drive…it goes through the motions, then the program is still sitting on the DVR. And finally, it got to the point where the DVR would just reboot when you even connected it.

6 months later, figuring maybe some kind of software update in the meantime might make it all of a sudden work (I've seen stranger things), so I tried it. 450GB worth of shows were all of a sudden available to me again…..kind of. Turns out we still couldn't delete anything, and before long, whether as a result of trying to delete something or not, things wouldn't play anymore.

Dish sent us a new (probably refurbished) 622, and the exact same thing happened on the new unit with the same drive. So I've hooked up a brand new Maxtor OneTouch4 drive to it, and we're now seeing that inability to play after pause when watching data on it. Is this batch of shows going to be toast? Probably.

Also, when things go wrong, it decides that there isn't a USB device connected, then I'll have to unplug/replug to get it to work again.

To reachieve harmony in my home, I'll probably have to somehow get all the programs I've got onto the external drive, then restore them onto a working DVR and hope that things don't get messed up in the process, but my faith in the process is pretty much nil with the drives and DVRs in my house now.

My quick look shows at least one other person who has had some of these problems. Has anyone seen any solution to these problems before? I'm not likely to blame the drives anymore, because in my experience when an OS can't figure out how to delete a program or give a message when it can't access it properly, it's a problem with the OS or the hardware surrounding it, especially after it has happened two drives.

We shouldn't have to live by the motto of "Don't put anything on there that you're not willing to lose."

Suggestions?

Thanks.

-- Sad in Socal

 

[TulsaOK]

We're having problems with our 622 and our External Drive USB drive and it's getting pretty distressing….again.

The first manifestation of the problem is that when you watch a show, then hit pause, you can't hit play or pause to resume. You need to fast-forward, rewind or jump ahead before it will respond again.

We had this problem with our first external hard drive, a Western Digital My Book 500GB. Before long, we found we couldn't actually delete shows on the drive…it goes through the motions, then the program is still sitting on the DVR. And finally, it got to the point where the DVR would just reboot when you even connected it.

6 months later, figuring maybe some kind of software update in the meantime might make it all of a sudden work (I've seen stranger things), so I tried it. 450GB worth of shows were all of a sudden available to me again…..kind of. Turns out we still couldn't delete anything, and before long, whether as a result of trying to delete something or not, things wouldn't play anymore.

Dish sent us a new (probably refurbished) 622, and the exact same thing happened on the new unit with the same drive. So I've hooked up a brand new Maxtor OneTouch4 drive to it, and we're now seeing that inability to play after pause when watching data on it. Is this batch of shows going to be toast? Probably.

Also, when things go wrong, it decides that there isn't a USB device connected, then I'll have to unplug/replug to get it to work again.

To reachieve harmony in my home, I'll probably have to somehow get all the programs I've got onto the external drive, then restore them onto a working DVR and hope that things don't get messed up in the process, but my faith in the process is pretty much nil with the drives and DVRs in my house now.

My quick look shows at least one other person who has had some of these problems. Has anyone seen any solution to these problems before? I'm not likely to blame the drives anymore, because in my experience when an OS can't figure out how to delete a program or give a message when it can't access it properly, it's a problem with the OS or the hardware surrounding it, especially after it has happened two drives.

We shouldn't have to live by the motto of "Don't put anything on there that you're not willing to lose."

Suggestions?

Thanks.

-- Sad in Socal

My solution was to upgrade to a ViP722. That would be my suggestion. I've lived through the problems you are having. All my EHD's work fine.

 

[ShapeShifter]

Before long, we found we couldn't actually delete shows on the drive…it goes through the motions, then the program is still sitting on the DVR.

I had a similar situation with my EHD (Seagate FreeAgent 500 GB) and my 612. I moved most of my shows from the EHD to the 612. A little later, I moved the rest of them. But when I looked at the EHD, there were still a lot of shows there. I could play back the show from the EHD, but could not delete it. It said it was deleting it, but when it was finished, it was still there.

I did a check between the EHD contents and the DVR contents. Everything that was on the EHD was on the DVR, so that says the move operations worked, but the events didn't get deleted from the EHD. In fact, a few shows were on the DVR twice -- maybe from moving them twice because they didn't get deleted the first time I tried to move them?

Whatever I did, I couldn't delete the events from the EHD. I figured the directory structure of the drive got corrupted. Knowing that I had everything safely on the DVR, I looked for a menu item to reformat the drive. I never found one. So I plugged the drive into my computer, deleted the Linux partitions, and reformatted the drive. Then I plugged it back into the 612, and it automatically reformatted to the DVR's format.

I hope that resolved my issues (at least for now.) I haven't tried moving any shows since then, but I will be moving some tomorrow. Wish me luck...

My solution was to upgrade to a ViP722. That would be my suggestion. I've lived through the problems you are having. All my EHD's work fine.

Interesting. I didn't try the drive on my 722 once it was acting up. Now I wish I had, just to see if it made a difference.

 

[Goattee]

I hope that resolved my issues (at least for now.) I haven't tried moving any shows since then, but I will be moving some tomorrow. Wish me luck...

Did you get to try moving shows since you last posted your message? How did that go?

 

[ShapeShifter]

Did you get to try moving shows since you last posted your message? How did that go?

Yes I did, and I had no issues with either 612: I could move shows on and off the drive, with no odd shows left behind, and I could delete shows directly off of the drive.

But it did act up a little with the 722: I would move a bunch of shows with no issues, but then later, if I tried to do anything else with the drive, I had problems. I think it had to do with the drive going to sleep -- when I tried to access the drive, there was a delay while the drive spun up, and then I would get an error message. After that, anything I tried to do generated an immediate error message.

I unplugged the drive, plugged it back in, and it would work again, until it went to sleep. It may just be an incompatiblity with my drive. Normaly, I only use it to move a few shows around, and I don't leave it plugged in all the time, so I guess I haven't run into sleep issues before. But this week, I was swapping the 722 with one of the 612s, and spent a lot of time moving a lot of shows. So I would queue up a batch and come back hours later after work to check on it, and by then the drive had spun down.

It was a minor annoyance, but the good news is that I never lost any data during all of this. (In fact, just the opposite, I had trouble deleting it!)

 

[RASCAL01]

I had the same issue, and could not remove transfered shows. I did a soft reboot of the 622, once I did that it would delete the file from the EHD. This is not a one time fix so you would have to do it when ever you wanted to delete something.

So times the EHD does not show any files so I would have to soft reboot the 622 and then they would show up.

 

[TulsaOK]

So times the EHD does not show any files so I would have to soft reboot the 622 and then they would show up.

That's one of the symptoms my 622 had with my WD EHD. I finally gave up and upgraded to a ViP722. No problems since.
Hopefully, I didn't just jinx it.

 

[kstuart]

We shouldn't have to live by the motto of "Don't put anything on there that you're not willing to lose."

Yes you should - simply because the device is a hard disk drive.

Any hard disk drive is likely to die at any moment.

I keep copies of all files that are on hard disk drives on some other medium, either another hard drive or a DVR-R.

So, how do you do that with an HD-DVR ?

Usually, you can use the East and West channels as in:

- Record "Yet Another Silly Movie" when it is on Cinemax-East-HD at 8pm.

- Record "Yet Another Silly Movie" when it is on Cinemax-West-HD at 11pm.

- Restore second timer event automatically skipped due to "duplicate event".

- Archive one recording to one external hard drive, and the other recording to another external hard drive.

If the program is only shown once on one channel, with no repeats, then you use the two tuners to each record a copy simulataneously. This is most easily accomplished using map down - record with one tuner on the 94xx channel, and with the other tuner on the mapped down channel number.

 

[phrelin]

Yes you should - simply because the device is a hard disk drive.

Any hard disk drive is likely to die at any moment.

I keep copies of all files that are on hard disk drives on some other medium, either another hard drive or a DVR-R.

So, how do you do that with an HD-DVR ?

Usually, you can use the East and West channels as in:

- Record "Yet Another Silly Movie" when it is on Cinemax-East-HD at 8pm.

- Record "Yet Another Silly Movie" when it is on Cinemax-West-HD at 11pm.

- Restore second timer event automatically skipped due to "duplicate event".

- Archive one recording to one external hard drive, and the other recording to another external hard drive.

If the program is only shown once on one channel, with no repeats, then you use the two tuners to each record a copy simulataneously. This is most easily accomplished using map down - record with one tuner on the 94xx channel, and with the other tuner on the mapped down channel number.

I started doing this and then I realized that most movies are repeated for a month...and repeated on an alternate channel of the premium for another month...and repeated again next year.... You get the idea.

Theoretically, I have 106 HD (Dish Network HD quality) movies on just one of my drives and at current DVD prices they are worth $1.000±. But since they can only be shown on a ViP with our EHD hex code account authorization number, they really aren't worth anything.

Now I would be PO'd if I lost some of my season shifting recordings. What would I watch in the networks' off periods?:lol:

 

[Rodsman]

That's one of the symptoms my 622 had with my WD EHD. I finally gave up and upgraded to a ViP722. No problems since.
Hopefully, I didn't just jinx it.

I've been thinking about upgrading to the 722 but am trying an older WD 500 GB drive that I have with my current 622. A newer 750 GB just wouldn't work but that drive works fine with my PC. Question: if the 722 is more reliable re. the EHD, can you move items off the 622, upgrade to the 722, and then move the items back onto the new 722 when it comes. My wife and I never seem to catch up with what we have on the 622 and I don't want to lose what we haven't watched if I do the upgrade.:grin: Also how much is it to upgrade to the 722?

Thanks all

 

[TulsaOK]

Question: if the 722 is more reliable re. the EHD, can you move items off the 622, upgrade to the 722, and then move the items back onto the new 722 when it comes.

That's how it worked for me. I wouldn't suggest that just because it worked for me, that it would work for you. But, I would think your chances are better with the 722.
You don't need to move the items back to the 722, though. Of course, maybe you dislike the User Interface for the EHD as much as I do.

 

[Rodsman]

Well,

My older 500 GB WD EHD seems to be working just fine and so far so good. I can watch items on the EHD and pass them back and forth to the 622 so there you go! Now that this if finally working for me, I'm quite happy but we'll have to see how long that lasts.