[TxDave]

I had 2 Hoppers and 3 Joeys installed Friday. The one Hopper has updated guide and software updates each night but the second one says its going to update but it just restarts. So on it I cannot search ( all shows no info) and things like the show logos don't show up on it. I've done the normal things,
1. Front panel restart
2. unplugged for five minutes
3. pulled smart card out
Software on both Hoppers is S204 NACB
All caused a restart but not any updates. I checked the countrers and only shows updates done while the installer was here.
Does anyone else know another way to force an update or do I need a tech visit.
Also my other Hopper is doing its nightly update at 1:00 instead of 3:00 can this be changed. under updates in menu I only have inactivity standby options.
Thanks for help with this

 

[TxDave]

follow up. there are no diplexers on my lines as in simular post. Anyone have other ideas ?

 

[James Long]

The nightly update time cannot be changed ... and for some reason mine went from 3am to 1am with S204, asking every hour until I give in.

Check your signals ... make sure all three tuners are showing the same signal level for the same transponder. There may be an issue with the cable between the Hopper and the node. There may also be a problem with the node or with the LNBF that is feeding it.

Unless there is something obvious you can fix calling the tech is a good thing.

 

[TxDave]

Thanks for the info. James,
I'll check all the signal readings tonight and compare them,then check for any obvious problems with the wiring in the daylight. They left the second cable in place that was feeding my 722k. I may try connecting it place of the current wire. If none of this works I guess its time for Dish to come back out.

 

[TxDave]

After four days, last night my second Hopper finally downloaded all the guide info and features that the other Hopper had. I'm still not sure why it took four nights. Now hopefully they will fix it so it goes to the 3am download time as the manuel says , instead of at 1am. Or better yet let us choose a time like on my old 722ks. Anyway thats not a major deal for awhile.
Now that my second Hopper has downloaded I am very happy with the new system. It has been a job learning the different ways of doing things from the 722k. Once you find everything though its pretty easy to operate.

 

[Ray [email protected] Network]

If the Hopper is not in standby or if any timers are set to trigger during the upload, it will not permit the receiver to update. These are normally 2 things that prevent the update. Thanks.

After four days, last night my second Hopper finally downloaded all the guide info and features that the other Hopper had. I'm still not sure why it took four nights. Now hopefully they will fix it so it goes to the 3am download time as the manuel says , instead of at 1am. Or better yet let us choose a time like on my old 722ks. Anyway thats not a major deal for awhile.
Now that my second Hopper has downloaded I am very happy with the new system. It has been a job learning the different ways of doing things from the 722k. Once you find everything though its pretty easy to operate.

 

[TxDave]

RayC , Do you know why the nightly updates are going at 1:00am instead of 3:00 is it a bug or have they changed it since the online manuel.
Thanks

 

[mbolack]

RayC, maybe you can help me. I haven't been on here long enough yet to be able to do a PM, or I would have done that. But maybe this will help someone else, anyway.
My program guide isn't updating. I am getting really nervous.
I have chatted with some of your people, and talked by land line to one this morning, but nothing they tell me has worked. All really nice people, but just no solutions. Is there no way for you guys to force a program guide download?
I am now down to just 3 days on my guide, and my timers are going to stop functioning, besides severely limiting me in actual viewing. My hopper software has just updated this morning to 207. I know because when I talked to your tech, she had me check and it was 204 then.
My network connection is fine, and everything else shows good, too, in all the tests they had me run. I even left the hopper unplugged for an hour this morning, at her suggestion, and that didn't make it update the guide, either, when it came back up.
I'm hoping you have a suggestion.
thanks so much!

 

[P Smith]

Try RBR (Red Button Reboot) method - perhaps forcing do cold reboot (unplug power for 1 minute) could help too.

 

[mbolack]

thanks, but have done both of those multiple times. still only have 3 days of program guide. It must have not updated in days and days. I don't have any timers that run at 1am, so that can't be it, either.

 

[Ray [email protected] Network]

It is set as the default for any nightly updates. All other receivers have the option to change the time the updates occur but this option is not available with the Hopper/Joey since the update can occur at any time during the day when the receivers are idle. Thanks.

RayC , Do you know why the nightly updates are going at 1:00am instead of 3:00 is it a bug or have they changed it since the online manuel.
Thanks

 

[Ray [email protected] Network]

Did any of the agents that you spoke with have you place the Hopper in standby mode, by pressing the power button on the receiver, to turn the receiver off and then have you unplug the receiver from the electrical outlet for 10 seconds to have the receiver reboot? Once the receiver is plugged back into the electrical outlet, it will reboot and acquire satellite signal. Normally after acquiring satellite signal, the Guide is updated. With the other receivers, after running a check switch, it will acquire satellite signal and then download the Guide. Please let me know so I can assist you further. Thanks.

RayC, maybe you can help me. I haven't been on here long enough yet to be able to do a PM, or I would have done that. But maybe this will help someone else, anyway.
My program guide isn't updating. I am getting really nervous.
I have chatted with some of your people, and talked by land line to one this morning, but nothing they tell me has worked. All really nice people, but just no solutions. Is there no way for you guys to force a program guide download?
I am now down to just 3 days on my guide, and my timers are going to stop functioning, besides severely limiting me in actual viewing. My hopper software has just updated this morning to 207. I know because when I talked to your tech, she had me check and it was 204 then.
My network connection is fine, and everything else shows good, too, in all the tests they had me run. I even left the hopper unplugged for an hour this morning, at her suggestion, and that didn't make it update the guide, either, when it came back up.
I'm hoping you have a suggestion.
thanks so much!

 

[mbolack]

I just did all of that again... the first time since the newest software version downloaded a couple of hours ago, and the guide finally updated. I had done it a half dozen times with the old software, so maybe it is the 2.07 that fixed this.
thanks!

on another topic, where could we suggest a feature?
I record a couple of tv series, but they are already in reruns, so I have to have it record both new and reruns. But I get a lot of dupes. It would be great if, in the record series section, we had a choice so we could record one of each episode. They all have numbers, after all.
:>))

 

[patmurphey]

...on another topic, where could we suggest a feature?
I record a couple of tv series, but they are already in reruns, so I have to have it record both new and reruns. But I get a lot of dupes. It would be great if, in the record series section, we had a choice so we could record one of each episode. They all have numbers, after all.
:>))

What series? All of the "new and reruns" that I am recording show skip on duplicates. Are you recording from the guide or seek and record? I'm using the guide, seek may work differently. There are also some old series where the guide data doesn't properly identify episodes - not Dish's fault for bad guide data.

 

[356B]

If the Hopper is not in standby or if any timers are set to trigger during the upload, it will not permit the receiver to update. These are normally 2 things that prevent the update. Thanks.

I read in the Hopper User Guide page 91, Scheduling receiver updates; by default the updates are at 3am.
(Note) that "this feature does not interfere with any scheduled event timers."
Seemingly because of the multiple tuners, timer events are no longer a issue, and there is no apparent way to change the nightly update time anyway, like you could with previous receivers.
This was of interest to me because I record in the wee hours sometimes.

 

[James Long]

It is set as the default for any nightly updates. All other receivers have the option to change the time the updates occur but this option is not available with the Hopper/Joey since the update can occur at any time during the day when the receivers are idle. Thanks.

We're complaining about the nightly shut down that interrupts TV viewing ... not anything that would occur during the daytime. Many here would much rather the update occur at a different time than 3am or 1am. A time of their own choosing.

 

[Stewart Vernon]

Throwing a thought out there... The Hopper has the PTA feature that, when enabled, uses that 3rd tuner to record a transponder for the big four networks.

I wonder, for receivers with PTA enabled if Dish couldn't also hijack that 3rd tuner at any time during the day and do some other things like downloading VOD and stuff that usually only happens when in standby.

At least maybe this could be an option for users to enable/disable... I grant that the receiver itself often needs a nightly reboot to clear its memory and other housekeeping... but Dish could also use that 3rd tuner to send VOD even when the receiver isn't in standby during the day IF the customer checked a box and allowed it.

Back to topic, though... I am surprised to see that they removed the ability to reschedule that nightly update. On my ViP receivers I changed them to 7am because I find I DVR stuff during the night that I'd rather not be in conflict with that update... and 7am works as a better time than 3am for me.

 

[James Long]

Back to topic, though... I am surprised to see that they removed the ability to reschedule that nightly update. On my ViP receivers I changed them to 7am because I find I DVR stuff during the night that I'd rather not be in conflict with that update... and 7am works as a better time than 3am for me.

On my 622 a scheduled recording would push the nightly update back, but there would still be one. A skipped update (if one happened to be watching and stopped it) would not be made up.

On the Hopper a skipped update is retried at the beginning of the next hour. This is an improvement (there were times I stopped the update on my 622 and it could have been completed a half hour later). But not being able to set the "first attempt" time is not an improvement.

 

[Stewart Vernon]

On my 622 a scheduled recording would push the nightly update back, but there would still be one. A skipped update (if one happened to be watching and stopped it) would not be made up.

On the Hopper a skipped update is retried at the beginning of the next hour. This is an improvement (there were times I stopped the update on my 622 and it could have been completed a half hour later). But not being able to set the "first attempt" time is not an improvement.

Interesting... It has been a while since I intentionally skipped one... and longer than that since I had it scheduled to conflict... although, now that I think about it I think I recorded something from 6-7:30am this week on my 922.. I wonder if it made the update after the end of that timer.

So... sounds like 2 steps forward, 1 step back with the Hopper.

 

[gbeenie]

The nightly update time cannot be changed ... and for some reason mine went from 3am to 1am with S204, asking every hour until I give in.

>sigh< Are there any plans in the pipeline to change this? We work nights, and are ALWAYS up at 1AM, and this is driving us nuts. It's literally the only thing I don't like about the Hopper.