[Earl Bonovich]

Okay... I have gotten some feedback from the DirecTV team.

They are working on these as fast as they can, but... they want a little bit more information from us... to help it go a lot faster, and narrow things down a bit.

So: I am asking you all to report your issues... here; (again if you already reported them in the other thread)
http://www.dbstalk.com/showthread.php?t=73033
-----------------------------------------------------------

Here is what they need to make this as easy as possible.
I know this may seem tedious; but there is 1 of you... and 100's of us.

Your ZIP Code : 60477
Channel # : 2-1
Call-Sign : WBBMDT
Description of Problem: Missing From Guide; Tuning but no A/V; 771

All 4 of those are critical to them, to address the issues as fast as possible.

If you don't know the Call-Sign for the channel
Check: http://www.antennaweb.org/

If you are getting a 771, or just can tune it in.
Please also let us know if you can get it with another receiver/TV

Kinda helps rule out a lack of signal vs other problems.

Again, as usual... thank you all for your help.. Your "neighboors" will never realize how "YOU" helped their TV viewing better in the long run.

 

[mnassour]

ZIP Code 78759, Austin TX

Channel# 18-3, 18-4
Call-Sign: KLRU-DT
These two channels will begin broadcasting January 17, 2007. Currently 18-1 and 18-2 are live and are being properly received. It would be great if we could get 18-3 and 18-4 added to the guide before they are up and running.

 

[Mavrick]

Market: Macon, GA 31208

Channel: 13-1
Call -Sign: WMAZ-DT
Channel is there and I am able to record everything off it in HD in perfect quality but if I try to watch this channel live all I get is a black screen with no message.

Channel: 13-3
Call-Sign: WMAZ (Doppler)
Totally missing/It does not even show up as available but I am able to watch this over my TV's built in tuner.

The work around I have found right now is if I want to watch something on 13-1 I just go to the channel and press record and then go straight in the My VOD screen and start a playback of the show that I am currently recording. Since I am able to do this and watch the recording fine with no breakups that shows that the HR20 is receiving the channel fine but just unable to show it live.

 

[advanceauto]

Flushing NY 11354

11-1 CW - WPIX-DT

Tuning but no A/V; 771

Mod Edit: Added Call-Sign for channel; That is a KEY piece of information for DirecTV

 

[DCSholtis]

Cleveland OH 44131

3-1 NBC HD WKYC-DT
3-2 Weather Now WKYC-DT
3-3 NBC SD feed WKYC

5-1 ABC HD WEWS-DT
8-1 FOX HD WJW-DT

19-1 CBS HD WOIO-DT
19-2 WOIO (Weather) No guide info...Missing

43-1 My Network WUAB-DT
43-2 The Tube WUAB

No Signal Acquired on any of those channels. EPG info is in the guide however. 771 messages show up. Works when hooked up directly to the TV and or my H20.

 

[kevinv]

Tyler, Tx
75701

51-2 KLPN
56-2 KETK weather

Both missing from guide

 

[SockMonkey]

Your ZIP Code : 21060
Channel # : 13-1
Call-Sign : WJZDT
Description of Problem: Data in guide; Selecting channel results in black screen and 771.

 

[bobinyuma]

Your ZIP Code : 85364

Channel # : 9.1
Call-Sign : Kecy-DT (fox)
Description of Problem: fixed on 1-3-07

Channel # : 9.2
Call-Sign : Kecy-DT (ABC)
Description of Problem: Missing From Guide; No signal, nothing

Channel # : 9.3
Call-Sign : Kece-DT (telemundo)
Description of Problem: Missing From Guide; No signal, nothing


Channel # : 11.1
Call-Sign : kwst-DT (nbc)
Description of Problem: Fixed on 1-9-07 with ver. 115x

 

[dpfaunts]

Version is 0x10b
ZIP Code : 80106
Channel # : 11-2
Call-Sign : KKTV-DT
771 error
OTA Tuner 1 shows 0%, but I can watch the channel on my samsung dlp and H20 just fine.

 

[jcwest]

Mobile/Pensacola

ZIP Code : 36582
Channel # : 5-2
Call-Sign : WKRG SD
Description of Problem: Missing From Guide

 

[JDogHooey]

Your ZIP Code : 55313
Channel # : 45-2
Call-Sign : KSTC-DT
Description of Problem: Missing from Guide and Channel not available. Only broadcasts when MN Wild or Timberwolves are on KSTC in HD.

 

[jfolliard]

zip 97225 Portland, Ore.
Channel 2-1
KATU-DT - ABC affiliate

I can receive it fine when I switch the TV's input to antenna. But cannot receive this OTA channel when the input is the HR20.

I wonder if the HR 20 requires a higher signal strength to process OTA channels? I see from other posts that many have the same issue - able to view the OTA channels when accessing through the TV's tuner, but not through the HR20's tuner.

Any ideas about that?

 

[bsturza]

Zip: 97701 Bend, OR
Channel: 51-1 KOHD-DT abc
11 KOAB-DT pbs
Problem: Missing from guide

 

[Wlater Krenzke]

Your ZIP Code : 39077
Channel # : 20.9
Call-Sign : WMPN-DT
Description of Problem: Missing From Guide; NoVid/Aud

also

Channel: 21.9
Call-sign:WMPN
Description of Problem: Guide shows the info for channel 20.2. No Aud/Vid..771

Receiving both ok with a Sony HD300 Receiver

 

[gr8reb8]

Your ZIP Code : 49546
Channel # : 3-1
Call-Sign : WWMT-DT
Description of Problem: Included in Guide; No signal strength, 771

Receive it fine on Zenith HD-SAT520 and HR10.

 

[byron]

Flushing NY 11354

11-1 CW - WPIX-DT

Tuning but no A/V; 771

Mod Edit: Added Call-Sign for channel; That is a KEY piece of information for DirecTV

Same problem. However, I'm not sure this isn't a problem with WPIX itself because my HR10 gives a "searching for signal" on 11-1 as well.

my stats
ny, ny 10011
11-1 CW WPIX-DT
tuning but no A/V; 771

 

[forum junkie]

I'm happy to say that I finally got the update last night and the HR20 handles multipath sooooo much better than the HR10.

What I'm wondering about Earl is the 771 error so many bring up. That is just the equivalent of the HR10's searching for signal on weak stations isn't it ? The only ones I get that 771 on are the same ones I did the searching for signal on the HR10. For instance - the program guide lists three channels in the oposite direction my antenna is pointed. Turning the antenna gets rid of the error and picks up the channels.

 

[JC Sollie]

KVBCDT 3-1, 3-2 (NBC)
KLASDT 8-1, 8-2 (CBS)
KLVXDT 10-1, (PBS)
KTNVDT 13-1 (ABC)
All have no A/V, all show 771 Note- just downloaded software this AM. on my HR20-700
All do show up in the guide, when doing a signal strength test, tuner 2 shows 0 percent.

All located in zip code 89015, All work fine on my 10-250 and with the TVs tuner.

 

[Earl Bonovich]

I'm happy to say that I finally got the update last night and the HR20 handles multipath sooooo much better than the HR10.

What I'm wondering about Earl is the 771 error so many bring up. That is just the equivalent of the HR10's searching for signal on weak stations isn't it ? The only ones I get that 771 on are the same ones I did the searching for signal on the HR10. For instance - the program guide lists three channels in the oposite direction my antenna is pointed. Turning the antenna gets rid of the error and picks up the channels.

In "general", yes the 771 is search for signal.
However, at this point... It can't be ruled out that maybe there is just something wrong with the data... Aka, the data is telling it to look at Frequency 22 instead of Frequency 21

 

[fishingham]

Your ZIP Code : 03062
Channel # : 11-2
Call-Sign : WENHDT2
Description of Problem: Missing From Guide; should be same guide info as BN11