Once a release with OTA is national... will DirecTV correct issues with previously installed OTA antennas?
Here's why I ask. When I first switched to HD, just before the HR20 came out, I got an HR10-250 and paid the additional fee for the OTA antenna. They installed it, but from day one I had crappy reception on most of my local channels. I think the only one that didn't ever give me a problem was PBS. The main network channels on some days would be perfect. On other days I would have frequent signal drops and pixelation. Just when I was about to call and complain to D*, the HR20 came out and I figured I wouldn't need the OTA. I was not aware at the time that the sub-channels didn't come off the sat.
When they came out to install the HR20, I mentioned the signal problems to the installer and told him that even though I knew OTA was not available yet (thanks DBSTalk!) I wanted it hooked up as a backup to the sat when it was activated. He said that the previous installer seemed to put it in a bad place on my roof and moved it up to the peak. At the same time, he also installed the new AT-9 dish at the peak of my roof.
I didn't have any other receivers or TVs using OTA so there was no way to check the OTA signals. When I downloaded 0x10B last week, I set up OTA and was extremely disappointed to find that our local CBS affiliate (WJZ 13) was not getting any signal at all. I used to get a signal on this channel with my HR10.
So, I realize there are many factors here... moved antenna, new reciever (HR20), and a new coax run. But will D* stand behind their install now that OTA is available and it's not working for me? I've got a friend of a friend who does installs and I was going to ask him to come over and look at it... he'll charge me, but it'll be less than what D* would charge if it's not a free service call.
So, anyone know? If I call them after OTA is national, will they come out to adjust my antenna?
I guess I should mention, there's no way I'm getting on my roof... I've got a big fear of hieghts. :nono2:
Thanks and sorry for the long-winded post.
Bob
EDIT: I should have mentioned that I am less than 13 miles from the towers that serve up the signal for my local network channels (NBC, CBS, ABC and FOX). And, when I tried to set up a secondary market, I was even able to get some Washington DC channels (although with choppy reception). But nothing on Baltimore's CBS 13.