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Once a release with OTA is national... will DirecTV correct issues with previously installed OTA antennas?

Here's why I ask. When I first switched to HD, just before the HR20 came out, I got an HR10-250 and paid the additional fee for the OTA antenna. They installed it, but from day one I had crappy reception on most of my local channels. I think the only one that didn't ever give me a problem was PBS. The main network channels on some days would be perfect. On other days I would have frequent signal drops and pixelation. Just when I was about to call and complain to D*, the HR20 came out and I figured I wouldn't need the OTA. I was not aware at the time that the sub-channels didn't come off the sat.

When they came out to install the HR20, I mentioned the signal problems to the installer and told him that even though I knew OTA was not available yet (thanks DBSTalk!) I wanted it hooked up as a backup to the sat when it was activated. He said that the previous installer seemed to put it in a bad place on my roof and moved it up to the peak. At the same time, he also installed the new AT-9 dish at the peak of my roof.

I didn't have any other receivers or TVs using OTA so there was no way to check the OTA signals. When I downloaded 0x10B last week, I set up OTA and was extremely disappointed to find that our local CBS affiliate (WJZ 13) was not getting any signal at all. I used to get a signal on this channel with my HR10.

So, I realize there are many factors here... moved antenna, new reciever (HR20), and a new coax run. But will D* stand behind their install now that OTA is available and it's not working for me? I've got a friend of a friend who does installs and I was going to ask him to come over and look at it... he'll charge me, but it'll be less than what D* would charge if it's not a free service call.

So, anyone know? If I call them after OTA is national, will they come out to adjust my antenna?

I guess I should mention, there's no way I'm getting on my roof... I've got a big fear of hieghts. :nono2:

Thanks and sorry for the long-winded post.
Bob

EDIT: I should have mentioned that I am less than 13 miles from the towers that serve up the signal for my local network channels (NBC, CBS, ABC and FOX). And, when I tried to set up a secondary market, I was even able to get some Washington DC channels (although with choppy reception). But nothing on Baltimore's CBS 13.
 

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Earl Bonovich said:
I would call them after 0x10b goes national.
But I wouldn't count on anything.

If anything, I would look around for a local service tech, find out how much they would charge and then call DirecTV and work something out.
Okay Earl, thanks. I'll probably just fess up the $40 - $50 my buddy's friend will charge and get him to fix the problem.

Bob
 

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Earl Bonovich said:
You will probably get quicker and better service that route....
Since the DTV techs are not necessarily trained for all the quirks with OTA installations.
I'm not sure that makes me feel any better... this guy is a DTV Tech. :eek2:
Bob
 
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