Joined
·
279 Posts
I have a owned HR21-PRO that the HDMI output has stopped working on. I also have a problem with my SWM-16 multiswitch, so the Protection Plan is sending a tech out tomorrow to fix the issues. What I need to know is how to handle the replacment that they bring for the HR21-PRO. Since it is owned, I want the replacement to show up as owned as well. I read that the Access Card team needs to be called to activate the replacement in order to make it show up as owned. Do I need to tell the technician when he brings in the replacement, that I will call to do the activation, and then ask to be transferred to the access card dept, or do they have a seperate number where they can be contacted directly? I will appreciate any help that you all can give me. Thanks