[JWH]

How can I unlock the parental controls if I don't know the password? I am not the original owner and have no way of knowing what the prior owner used as a password.

 

[Earl Bonovich]

How can I unlock the parental controls if I don't know the password? I am not the original owner and have no way of knowing what the prior owner used as a password.

The only way I know of, is a full format of the system... and possible having to change the Access Card

 

[JWH]

The only way I know of, is a full format of the system... and possible having to change the Access Card

Earl, does the access card govern the controls for the parental controls and would a new replacement resolve the issue?

 

[qwerty]

Earl, does the access card govern the controls for the parental controls and would a new replacement resolve the issue?

Have you tried calling D*? We had some laptops at work that someone long gone had set a BIOS password. Dell helped us out with an admin password (for lack of a better term).

 

[JWH]

Have you tried calling D*? We had some laptops at work that someone long gone had set a BIOS password. Dell helped us out with an admin password (for lack of a better term).

Thanks to all. I called D* and had the receiver remotely reset and everything is now fine.