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Legend
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Discussion Starter · #1 ·
My parents are looking to get a new HDTV for their living room and need to upgrade their setup. They have the the 625 DVR that serves the living room and bedroom. Looking on the website, the ViP 722 would be the perfect replacement.

Yesterday, a Dish technician came and did the mandatory HD receiver swap with their HD set upstairs. Unfortunately, he did not have a ViP 722 in his van. He said that they can send a ViP 722 in the mail and we can just swap out the connections (though we would be using HDMI to connect to the HD set) without having to have an appointment. Is this true and do y'all recommend?

Also, I am a DirecTV sub and they have a lot of deals they give for upgrades that are not prominently mentioned. Does Dish do the same? What is the best deal we can get for an upgrade. On the phone, the CSR said to upgrade it would cost a $75 one time fee plus an extra $10 a month in programming.
 

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Legend
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134 Posts
Discussion Starter · #3 ·
IIP said:
By this, I assume you mean the tech swapped out an old 811 for a new 211.

It wouldn't have mattered; you'd have needed a work order for him to give you the receiver.

Since they already have a dual-tuner receiver (625) and an HD dish setup, Dish will allow them to do the upgrade themselves. Other than the TV1 connection (you'll want to use HDMI or component for that), you just disconnect the cables from the 625 and move them over to the 722. I recommend setting the new receiver on top of the old one and moving one cable at a time, as they probably aren't labeled, and if you get them mixed up, you'll probably need to pay for a service call to get it straightened out.

Like DirecTV, Dish is going to base their upgrade offer on the customer's history. Aside from nationally-advertised promotions, upgrade options are going to vary from customer to customer, depending if they are already in a commitment, the time since their last upgrade, payment history, etc. The only way to know is for them to call Dish and ask.
Thanks for answering my questions. Yes, they swapped out an 811 for a 211. I will call Dish for them to see what the best deal they can get. My parents have the top of the line package. The CSR I spoke to mentioned there was either a $10 or $20 access fee. Is that correct or are they trying to upsell?
 
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