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People that had Direct and switched to Dish Please!

19355 Views 142 Replies 44 Participants Last post by  Jhon69
Hello,
I would like to ask all Direct-TV people that have switched to Dish Network why? I am thinking after going with Direct-TV with their new HR-34 receiver and two HD receivers. I been with Dish for more than ten years and this offer that Direct has now is best I seen. It would save me over $400.00 over the two year contract with Direct. I just want some feedback. Dish really does not care if I stay or go I contacted them and really no offer to stay.
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Free HD for life number one. Ability to attach a hard drive to the 211k and not have to pay for a DVR. Directv programming packages are better, but there is so much crap on tv I could not justfy the expense of their programming anymore. I was able to add the hockey package with the money I saved. Also during football season the Redzone channel is gold, and is far better than having to pay for Sunday Ticket at Directv for $350. I'm not saying I would never switch back, but until my two year contract is up, I'll be satisfied.
Honestly, I do not see why folks fall for promotional offers that are there to lure you in! I did a little checking with Direct and found that after the promo period was over my bill, which was comparable to what I was already paying Dish, would jump to astronomical proportions. Checking with Uverse I would have to pay $20 more per month, even under the promo offer and I just refuse to go back to Charter on principle!
MadScientist said:
Hello,
I would like to ask all Direct-TV people that have switched to Dish Network why? I am thinking after going with Direct-TV with their new HR-34 receiver and two HD receivers. I been with Dish for more than ten years and this offer that Direct has now is best I seen. It would save me over $400.00 over the two year contract with Direct. I just want some feedback. Dish really does not care if I stay or go I contacted them and really no offer to stay.
We do value your business! I would like the opportunity to see if there is anything we can do to keep you as a customer. Please send me a PM with your phone or account number so I may review your account. Thank you!
MadScientist said:
Hello,
I would like to ask all Direct-TV people that have switched to Dish Network why? I am thinking after going with Direct-TV with their new HR-34 receiver and two HD receivers. I been with Dish for more than ten years and this offer that Direct has now is best I seen. It would save me over $400.00 over the two year contract with Direct. I just want some feedback. Dish really does not care if I stay or go I contacted them and really no offer to stay.
At the time DISH had the best offer to come back I have ever seen,that's why I switched from DirecTV.

I know how you feel,if DISH did not have the most basic channels in HD,I would go back.

OH! Yea! That's the equipment(HR34/5 Tuners/Woo Hoo!!) I would go with also.Good Luck!:)

My son is dumping Comcast and getting the HR34.;)

But it's $99. dollars extra for the upgrade to the HR34 online with the Premiere package which is what he is getting.
Thank you sir, but I asked one of your members here from Dish for help and she said no. After being with Dish for more then ten years there was nothing she can do. This is why I am looking at going to Direct-TV. I am a bit turned off on this whole thing.

[email protected] Network said:
We do value your business! I would like the opportunity to see if there is anything we can do to keep you as a customer. Please send me a PM with your phone or account number so I may review your account. Thank you!
Periodically I receive junk mail from DISH asking me to switch. The results are always the same. I think about it, laugh about it, and forget about it.
I play the promo game from time to time. I have been with Directv 3 different times and Dish 2 different times. I am presently at the end of a 2 year contract with Dish. I *may* go back to Directv, mainly because of promos. However IMO Dish has the best service for the money. More channels and more HD for the $$$ with Dish. Promos are very enticing and neither service has ever offered me anything to stay with them until after I have switched.
MadScientist said:
Thank you sir, but I asked one of your members here from Dish for help and she said no. After being with Dish for more then ten years there was nothing she can do. This is why I am looking at going to Direct-TV. I am a bit turned off on this whole thing.
my guess is not that she said no, but that your request wasn't something that was able to be done no matter who you asked. Just because you have been with them for a long time doesn't mean you should just get whatever you want.
I think you should just go to Direct or whomever.
I think the companies should start doing a better job job of tracking the people that jump back and forth between providers due to promotions. The constant churn raises the prices for everyone. If the companies just started saying no to someone that leaves after 2 years then comes back as soon as they are eligible for all the promo offers, they would see that these are not the valued customers they are looking for.
CCarncross said:
I think the companies should start doing a better job job of tracking the people that jump back and forth between providers due to promotions. The constant churn raises the prices for everyone. If the companies just started saying no to someone that leaves after 2 years then comes back as soon as they are eligible for all the promo offers, they would see that these are not the valued customers they are looking for.
+1
I switched from DirecTV HD to Dish HD for economic reasons, For three years now life has been good with Dish Network. :)

I was able to turn a $90+ a month bill into $60 with Dish,so far this equals $1,000+ in my pocket.
As someone who has churned frequently, I suggest Dish and DTV need to treat their current customers better. When a contract is up they offer nothing or way less than what they give to a new customer. Not too smart IMO.

Every time I have churned I sat down and figured out what the new service would save me in $$$ over the 2 year contract period. It has always been a lot of money.

Why should anyone be loyal when you can save $500 plus over a 2 year period? MY current contract is up on March 4 2012 and you can bet I am looking at Directv offers right now. I do not care about either company or whether my actions cost anyone more money. I am only interested in me getting the best deal possible for TV service.
I'm with you. As long as they make it so good to do, and it saves me some of my money, I'll go with what is the best deal for me.

That said, it seems that D* is more conducive to promos for existing customers than Dish generally is, but it isn't even close to what a new customer gets.
MysteryMan said:
Periodically I receive junk mail from DISH asking me to switch. The results are always the same. I think about it, laugh about it, and forget about it.
Don't feel bad,I get the same thing with DirecTV.
lparsons21 said:
I'm with you. As long as they make it so good to do, and it saves me some of my money, I'll go with what is the best deal for me.
FWIW, 2 years ago my contract with Directv was ending. I had a HDDVR and a HD Receiver. I wanted to exchange the Receiver for a DVR. In other words my wife had found out how nice a DVR was and wanted one in her Living Room.

I called DTV and told them what I wanted. I was more than willing to sign another 2 year contract to get the DVR free. I was offered a HD DVR for $150, (a discount of $50) for being a "valued customer". I said no thanks, I can be be valued more at Dish. I then called Dish and got 2 free HD DVR's, free installation and discounted programming for a year, plus months of free HBO,SHOW,Cinemax. I signed with Dish that day.

Next day I called DTV to cancel. They offered me a HD DVR for $99. I laughed and said just cancel me. Then I got an offer of a free HD DVR, which is what I only wanted in the first place. I laughed again and said - Sorry too late, I just signed with Dish, cancel me.

For the next week Directv called me, offering various deals including a free HD DVR to re-sign with them. It was too late for them.

Now with my Dish contract nearing completion, it starts all over again, but this time DTV will probably win out with superior promos....
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I switched from DTV to Dish two years ago this April.

My main reasons for switching 2 years ago:

1. The DTV DVR was horribly slow. I absolutely hated it. Truly my #1 reason for switching. The 722k while not speedy, is acceptable, and is IMO better than the DTV DVR in most respects.
2. Price. I was able to get an upgraded programming package for roughly the same I was paying at Direct. More channels...
3. More HD. I didn't compare both companies offering directly at the time, but I was mildly shocked at how many HD channels Dish had over DTV that I actually watch.
4. Bundled savings. I saved another $5 a month by bundling Dish with my phone service provider.
5. The recent addition of Blockbuster is nice. At least the disc by mail part is. The streaming interface and overall experience is horrible IMO. It did allow me to save about $10 a month by dropping Netflix disc service. I still keep Netflix streaming because BB is so bad.

I think some things have changed in the two years since I switched though. I need to start researching now, but these are the reasons I may consider switching back:

1. I have two 722k DVR's and I feel the extra charges for the second DVR are a bit ridiculous. If DTV can save me money with their whole home DVR or if Dish can with their upcoming marsupials, I will definitely be swayed in that direction.
1A. I will definitely be wanting to replace my two 722k's with the KangaJoes. If Dish wants me to stay, they will need to offer me a deal I can't refuse on their latest and greatest equipment. DTV has something acceptable NOW and it would be the only thing I will consider from them. They WILL offer me a deal I can't refuse if I choose to switch.
2. As a side note, the newer DTV DVR's are much faster than what I experienced two years ago. I think this is now a moot issue.
3. I will be upgrading from a 65" HDTV to a 110" front projector some time this year. It's widely reported that Direct has better HD picture quality than Dish. This may be much more apparent on a 110" screen. Better picture quality will trump most other issues.
4. I really need to check out who now has the better HD package. If one of the companies offered a true HD only package (at a savings) I would be gone immediately. I could care less about SD anymore.
5. While I'm still getting a $5 bundling discount from my phone company, they have since started offering Direct with likely the same discount. I must be grandfathered in at this point.
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Coming from DirecTV, Dish had a lot more HD content and lower prices in the long run. I too wish they would reward loyal customers like new ones. But that's how everybody works, like it or not. Sure you can switch every 2 years and save some money. But content trumps most everything else for me. I could never go back to all those SD channels I was stuck with at DirecTV, no matter how many tuners their new box has. Dish's new Hopper will add everything I've been missing from DirecTV and then some. Primetime Anytime, 3 tuners and 2TB is better than 5 tuners and only 1TB in my case. And I'll finally get real MRV and HD in every room, and an HD UI, something even the new HR34 still lacks. And the Hopper is blazing fast compared to the HR34. So until DirecTV adds some significant basic HD content, I'll be sticking with Dish for the foreseeable future.
I was with Dish for many years. When HD free for life came out I didn't go for it and sign a 2 year contract because I knew down the road that I would be building a house and having to move to a rental for a while. When the time came to go to my rental, I cancelled Dish and went with our local cable company. I absolutely hate it and I am looking forward to leaving them.

My plan was to go with DirecTV and get the HR34 with a 2nd HD tuner using AAA for a $200 discount (I wish Dish had that offer). I liked the 5 tuners and also like the Nomad box since I have a lake house with no TV or internet access. I thought that would be a good way to be able to bring some shows with me. I also liked the idea of only one dish on the roof (I had 2 when I was with Dish). I didn't like the idea that their EHD solution was to disable the internal hard drive. That makes no sense to me. I also didn't like the idea that the 2nd HD tuner could only pause live TV by recording it.

Then I looked at the forums and CES was here and I see the Hopper and Joey. I like the Prime Time Anytime feature as well as the way an EHD works. For us, having the 3 tuners will work fine. I have an OTA antenna that I used with my 722 but with PTA I don't see where I will really need that.

I will have been away from Dish for over 7 months when my house is done and I think I am leaning going back to Dish. I guess one factor to make me decide what to do will be if I am considered a new customer when it's time to sign up.
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First, if you are sure you are getting the programming you want and the receivers you want and can save $400 over two years, and that is important, then I fully understand switching to Direct TV at least for the two years.

Mdavej hit it on the nail. If I could save $400 I would not switch, they do not have several channels in HD (and a couple not at all) that I happen to watch. The recent Blockbuster package for $10 gets a ton of use from us both the many channels included and the free Blu-Ray rentals. The NFLZ with other sports channels for $7 fits exactly my level of interest in the NFL beyond the games I get on the networks. That isn't available with Direct TV unless you get the whole NFL package. There are other major differences for me, but my point is switching really depends your individual needs. My Brother-In-Law switched to Direct TV and really liked it. Unfortunately he didn't tell his wife about the channels she would lose in HD and they switched back. But in your case, if you have done your homework and know what you are getting, I see no reason not to switch.

One last thing, Dish has a long standing policy of not matching any promotion another provider is giving, and for good reason. Most everyone got a promotion when they signed with Dish. Dish can't keep doing that everytime someone is out of contract and threatens to leave. I feel I got some great promotions this year, including the free Starz and again, got good use of that. Amounted to $196 of free programming. Dish pricing is already less in most instances than Direct TV with more HD channels that I watch. (many receivers in the home favor Direct for pricing) and they know that so they probably feel they do not need to give someone any incentives that come close to what a new subscriber gets with a new provider.
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