[Dad61]

I have the protection plan, but just kept resseting my HD DVR about 2 or 3 times a week for 771. The the box kept freezing up like I see other people's did. It was stuck on what ever I was watching with no remote control or front panel control. I reset it. I don't get to excited about things so I just delt with it But then, I don't like ads so I change the channel every time one comes on and I had to reset every time. Called DTV, 2 weeks later tech comes over does a re-alighnment still have the prob. Tech changes BBC, still have prob. New box problem resolved. That was a week ago. Now the problem is back. Not as bad right now just pixilation. I have switched the cables, the BBC's, the cables to the BBC's and the problem is always on tuner 2. So, here are my signals and maybe someone can steer me in the right direction. Just so you know I have done every thing I have seen in the tech forum @ D.com including watching the installation vidsd and checking all connector.

Tuner 1
Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 97 91 95 0 95 100 95 99
9-16 95 95 96 0 95 100 95 100
17-24 95 100 95 0 96 100 95 100
25-32 95 95 96 94 97 100 95 100

Satellite transponders (3 total at 110º)
[Several HD channels are beamed from 110ºW]
1-8 NA NA NA NA NA NA NA 95
9-16 NA 88 NA 95 NA NA NA NA

Satellite transponders (11 total at 119º)
[A few HD channels, local SD channels, and Spanish package]
17-24 NA NA NA NA NA 0 100 95
25-32 0 99 98 97 0 99 99 99

Satellite transponders (6 total at 99º(s) or 99(b))
[Local HD channels for some cities]
1-8 94 30 82 54 0 0 NA NA
9-16 NA NA NA NA NA NA 60 0
17-24 98 100 0 0 96 97 60 64
[Note: these can be very slow to appear]

Satellite transponders (14 total at 99º(c) or 99(a))
[New national HD channels from the DirecTV11 satellite)
1-8 77 90 74 92 75 86 72 92
9-16 74 85 74 91 79 88 NA NA

Satellite transponders (16 total at 103º(s) or 103(a))
[Local HD channels for some cities]
1-896 99 0 0 95 98 NA NA
9-16 NA NA NA NA NA NA 63 86
17-24 0 0 86 94 95 0 56 64
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(c) or 103(b))
[Most national HD channels]
1-8 0 0 87 76 87 77 85 76
9-1686 76 83 79 85 78 NA NA
17-24 # NA NA NA NA # NA NA

Tuner 2
Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 83 0 54 0 68 88 66 94
9-16 81 0 84 0 93 99 91 100
17-24 93 100 95 0 95 100 95 100
25-32 95 95 96 95 97 100 95 100

Satellite transponders (3 total at 110º)
[Several HD channels are beamed from 110ºW]
1-8 NA NA NA NA NA NA NA 88
9-16 NA 82 NA 92 NA NA NA NA

Satellite transponders (11 total at 119º)
[A few HD channels, local SD channels, and Spanish package]
17-24 NA NA NA NA NA 0 100 95
25-32 0 99 98 98 0 98 100 99

Satellite transponders (6 total at 99º(s) or 99(b))
[Local HD channels for some cities]
1-8 94 32 82 53 0 0 NA NA
9-16 NA NA NA NA NA NA 60 0
17-24 98 99 0 0 95 96 60 60
[Note: these can be very slow to appear]

Satellite transponders (14 total at 99º(c) or 99(a))
[New national HD channels from the DirecTV11 satellite)
1-8 74 90 74 92 74 86 71 93
9-16 72 85 74 91 78 88 NA NA

Satellite transponders (16 total at 103º(s) or 103(a))
[Local HD channels for some cities]
1-8 96 98 0 0 95 99 NA NA
9-16 NA NA NA NA NA NA 64 87
17-24 0 0 85 94 95 0 55 64
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(c) or 103(b))
[Most national HD channels]
1-8 91 83 88 76 86 77 84 76
9-16 85 75 83 78 84 78 NA NA
17-24 # NA NA NA NA # NA NA

I hope this is better. And again, Thank you for your time.

I have the 5 LNB Slimline 2nd gen. I have 6 tuners connected to the WB68 Multiswitch.The HDDVR is connected to the net via a Netgear g router. All the other recievers work fine and my pixilation seems to always be on SD channels like the travel channel.

 

[Dad61]

The reason I am asking for help diagnosing this problem is becauses I broke my back a few yrs ago and can't go up and down, and up nd down, and etc. the ladder. to resolve this myself. Hence the reason I pay extra for the protection plan. So, when I get the tech here for the second time I want to know exactly what to tell him. I feel that it is a LNB problem but, would really like some other opinions.I have been a D customer since I broke my back in 1995. Does the dish just need "fine tuning"? The reason I feel it is a LNB is becaus when the tech was here he aligned the dish according to he vids on D.com, I watched him. I had already checked all the connections everywhere exept @ the dish. Done all the swapping around, New BBC's ncluded. The signals are kind of strange zero's where there shouldn't be(they are actually upto 42 sometimes). When the tech swapped boxes everything was fine...good numbers....untill the next day. Then I had to reset to get XM. Signal strength got better. A couple of days later travel channel was pixilating so bad that I couldn't watch it. Reset......good numbers.....next day pixilating again. This is exactly how this all started last winter w/the other receiver. The tech comes back tommorow, any other opinions besides mine would be GREATLY appreciated. I live in the booney's and they come from 1.5 hr drive. Thank God he gave me his cell(good guy!!!) or I would be waiting a couple of more weeks.

 

[Karnis]

Some think I'm nutz but I have had great success solving these exact problems by doing 2 things: using an external fan to reduce internal temps from 97' to 86' and disconnecting the network cable.

 

[K4SMX]

For HD reception, the elevation alignment is slightly off. This would in no way account for your SD reception problems, however, since your SD signals are fine on the 101 satellite. (The 0's are spot beam transponders.)

Since this problem doesn't effect your other receivers, you should try getting back to a plain vanilla installation for SD reception troubleshooting on your HD-DVR:

• Try one of your SD receivers at the HD-DVR location to see if it has similar problems.
  
• On your HD-DVR: No network connection, no BBC's (not required for SD reception), no multi-switch (bypass it with double-female barrel adapters, and no phone line. Check all the connectors in the cables to this receiver for looseness/corrosion.
  
• Cold reboot the HD-DVR by leaving it unplugged for an extended period of time after pulling the plug when the front panel lights go out during a Menu-based Restart Recorder.

 

[Dad61]

For HD reception, the elevation alignment is slightly off. This would in no way account for your SD reception problems, however, since your SD signals are fine on the 101 satellite. (The 0's are spot beam transponders.)

Since this problem doesn't effect your other receivers, you should try getting back to a plain vanilla installation for SD reception troubleshooting on your HD-DVR:

• Try one of your SD receivers at the HD-DVR location to see if it has similar problems.
  
• On your HD-DVR: No network connection, no BBC's (not required for SD reception), no multi-switch (bypass it with double-female barrel adapters, and no phone line. Check all the connectors in the cables to this receiver for looseness/corrosion.
  
• Cold reboot the HD-DVR by leaving it unplugged for an extended period of time after pulling the plug when the front panel lights go out during a Menu-based Restart Recorder.

No offense intended here, but I have already done all the swapping, direct connecting, bypassing and all the other standard advice offered here and other forums. The numbers are NOT fine on the 101. There are 0's where there shouldn't be. Tuner 2, transponder 2 for instance. I was hoping someone seen something I didn't. I think I'll try the fan plan, as this is something I have not tried.

 

[Dad61]

Some think I'm nutz but I have had great success solving these exact problems by doing 2 things: using an external fan to reduce internal temps from 97' to 86' and disconnecting the network cable.

I have heard others say that the network cable was an issue. Even though I can not rationalize in my mind why that would be causing a problem, I am going to try it as I have tried everything else. And the fan plan too!

 

[rudeney]

Network issues (presumably UPnP failures) can cause the machine to act sluggish, but I’m not sure about it causing 771 errors. Intermittent signal problems, which can result in 771 errors, can also cause sluggish behavior. My guess is that is that the cause of your lockups are signal related, although unplugging the network cable could be a good idea to isolate that as a problem.

 

[K4SMX]

No offense intended here, but I have already done all the swapping, direct connecting, bypassing and all the other standard advice offered here and other forums. The numbers are NOT fine on the 101. There are 0's where there shouldn't be. Tuner 2, transponder 2 for instance. I was hoping someone seen something I didn't. I think I'll try the fan plan, as this is something I have not tried.

Well yes, tuner 2/tp 2 should not be zero. Zero on 4, 12, and 20 is normal. I had this same problem with missing tuner 2 101 tp's on one of my HR20-700's and was able to correct it with, and only with, the last suggestion above: An overnight cold reboot. It's happened twice in an 18 month period, and it will not correct with a standard menu Restart Recorder or a RBR. Please give it a try.

 

[Dad61]

Well yes, tuner 2/tp 2 should not be zero. Zero on 4, 12, and 20 is normal. I had this same problem with missing tuner 2 101 tp's on one of my HR20-700's and was able to correct it with, and only with, the last suggestion above: An overnight cold reboot. It's happened twice in an 18 month period, and it will not correct with a standard menu Restart Recorder or a RBR. Please give it a try.

The tech just left my house and I no longer have the HR20. I now have the HR22 100. My signal strenghts are even now between tuner 1 and tuner 2. That last HR20 was the 5th onw I have had since march 07 when we went to HD. Always w/problems that I believe now are all related to the signal loss on tuner 2. The tech was the supervisor of this large DTV cert service co. He said the HR20 has this problem ALOT!!! I believe him to be right. I hope this solves my prob. I am new to this site but I really enjoy it and appreciate all the input and thoughts. I would like to learn more about DTV2PC and the CE testing. Thanks again.