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A software download will do nothing to solve this problem. Don't be surprised if you get a call back.

Most likely this was due to either a bad remote .. or some other IR flakiness in the room/vicinity. Switching to RF was probably the best troubleshooting path to have taken.
 

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VARTV said:
Nope... I pulled the batteries and turned off all dimmers and have no CFLs in my home. Problem still existed...
Interesting .. Clearly something was wrong I suppose ..
 
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