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Discussion Starter · #1 ·
Ive only heard about this before, but today it happened to me.

Customer calls in to the office, says her dvr is acting all funny. They ran through the usual reset, reboot, unplug PI blah blah blah but nothing changed.

So they sent me over, and the gal said oh it just did it before you got here. So i asked what it was doing and it kept trying to record stuff. She hasnt setup any recordings at all yet, just installed 2 days ago. At first i thought she had setup series recording and just didnt know it.

Then it happend, the message appeared on the screen, this program is now recording. Huh, that was weird as no one was holding the remote. Ok so i went into the list and yep there it was, so i deleted it. 2 mintues later it started recording again. Hmm, so then i went and checked the other 3 HD boxes and they were all off. This happpened several more times with the remote in my hand, no green lights on the remote, and the dong sound as well at times.

I also checked the to do list, nothing there. Checked the history and it tried recording this show 29 times. She said it was doing that all morning. There were also no other remotes anywhere near this room.

The other 3 techs that had this hapen just swapped out the dvr when this happened, so they really didnt trouble shoot at all, just replaced it.

What i did, cause i dont think all these dvrs need to be sent back in, is i did a new download and told her to call me if it does it again. So far no phone call.

All dvrs that this has happened on are hr24-500's
 

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Discussion Starter · #5 ·
Doug Brott said:
A software download will do nothing to solve this problem. Don't be surprised if you get a call back.

Most likely this was due to either a bad remote .. or some other IR flakiness in the room/vicinity. Switching to RF was probably the best troubleshooting path to have taken.
Im not quite sure about that. Happens to 4 installers at 4 different homes?

I would have done the RF thing, but i had to use that remote for a remote (hidden) receiver she wanted installed. Im not worried about being called back, she doesnt live more than a mile away.
 

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Discussion Starter · #12 ·
Ya we even tried the blocking the remote sensor on the receiver, its just possesed.

At least my customers get a brand new one, should be better than a refurb unless it does the same thing :eek:

We have only had 4 dvrs do this so far, all in the last month.
 
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