[El Vato]

All,

Today we got an HR24-500 to replace a HR24-200 that's been acting very flaky thought the Protection Plan.

I plugged the new one in, went through the whole sequence and called D* to activate. When the new one was activated I asked the rep if it would be ok for me to send the "old" one back on Monday. He put me on hold for a about two minutes and came back on telling me that I don't need to return it as all of our equipment is owned (except the HR34). I asked him if he was sure and he said, "Yes, I'll even annotate it on your account notes with both the access card number and receiver ID number that you are not to return it". I told him that a return shipping label was enclosed and his response was, "Most of the time those are placed on the box automatically, but it doesn't apply in your case".

Anyone else had this happen on an HR24-xxx?

 

[CCarncross]

I think that is not correct...you should return the flaky one in the box with the return shipping label provided...PP doesnt let you keep ones they replace, it just gives you N/C replacements

 

[Jon J]

I think that is not correct...you should return the flaky one in the box with the return shipping label provided...PP doesnt let you keep ones they replace, it just gives you N/C replacements

I've been told to keep three older failing receivers in the past.

 

[Newshawk]

If you have a return label, send the receiver back. The Tracking number on the label is your Returned Materials Authorization (RMA). Owned receivers are returned for refurbishing similar to alternators, radiators and other auto parts that can be rebuilt.

 

[dpeters11]

I've been told to keep three older failing receivers in the past.

Old maybe, but certainly not a 24.

 

[RunnerFL]

I have the PP and had to have an owned receiver replaced in January. The first CSR, from the access card department, told me all I had to do was send them my card. Then a couple of weeks later they charged me for a non-returned receiver. I called and spoke to another rep who stated that when a receiver is replaced with another owned receiver, which happens with the PP, you have to send back the old one.

 

[RunnerFL]

I've been told to keep three older failing receivers in the past.

An HR24 is certainly not an "older" receiver.

 

[naijai]

HR24 is definitely required to be returned
Send back with shipping label, drop off at post office

 

[Jon J]

An HR24 is certainly not an "older" receiver.

Congratulations on your comprehension skills.

 

[NR4P]

If you have a return label, send the receiver back. The Tracking number on the label is your Returned Materials Authorization (RMA). Owned receivers are returned for refurbishing similar to alternators, radiators and other auto parts that can be rebuilt.

Cool, maybe I'll be driiving a HR24 next year! :lol:

All kidding aside, if the replacement comes with an RMA label, they will be looking for the old receiver or you will find $250 added to your account. And if on auto pay, it will be debited. H20-600's however are not wanted back.

 

[Rich]

If you have a return label, send the receiver back. The Tracking number on the label is your Returned Materials Authorization (RMA). Owned receivers are returned for refurbishing similar to alternators, radiators and other auto parts that can be rebuilt.

You actually believe that D* "refurbishes" HRs? And you can compare them to the honorable folks who actually fix car parts that will replace your faulty car parts? I used to buy "rebuilt" auto/motorcycle parts and never had problems with them. Can't say that for HR replacements.

Rich

 

[Newshawk]

You actually believe that D* "refurbishes" HRs? And you can compare them to the honorable folks who actually fix car parts that will replace your faulty car parts? I used to buy "rebuilt" auto/motorcycle parts and never had problems with them. Can't say that for HR replacements.

Rich

Anecdotal observation, Rich. I have three, count them, THREE refurbished HR22-100s that have given me no problems for years-at least three years for the oldest one. On the other hand, I recently had to replace a refurbished Logitech Replay that died halfway through its 90 day warranty. Does that mean that ALL refurbished Logitech products are crap? I say no-the refurbished replacement unit Logitech sent me is much better-I'm sure that this one will last.

Anything man-made WILL fail at some point. It doesn't matter if it is "new", "used", "rebuilt", "remanufactured" or "refurbished"-it WILL fail. Also, if you have two identical units sitting on a shelf, you cannot tell from looking at them if one will last ten years or not even make it for ten seconds. I know from personal (though anecdotal) experience that even new, out of the box electronics can fail. I once unpacked three brand-new, direct from the factory Panasonic video monitors we had gotten in at the TV station I worked at-two of the three were DOA!

I have a refurbished (off lease) computer, refurbished Blu-ray player, refurbished digital camera and all have served me well. "Refurbished" does not scare me.

Oh, and don't give me that "honorable" crap for auto parts rebuilders-you make them sound like Mother Teresa and Albert Schweitzer. I've had my share of problems with bad "rebuilt" auto parts.

 

[Rich]

Anecdotal observation, Rich. I have three, count them, THREE refurbished HR22-100s that have given me no problems for years-at least three years for the oldest one.

Let me say this: I seriously doubt that anyone on this forum has had as many replacements as I have, discounting installers. I know it's well over 60 now, since the fall of '06. There's nothing "anecdotal" about my statement. Out of those 60+ replacements, I have six that work. I also have six that I had to buy on eBay and CL because I have no faith in what I will get from D* as a replacement.

On the other hand, I recently had to replace a refurbished Logitech Replay that died halfway through its 90 day warranty. Does that mean that ALL refurbished Logitech products are crap? I say no-the refurbished replacement unit Logitech sent me is much better-I'm sure that this one will last.

That's not an argument that has anything to do with my post. You're the one who compared D* purported "refurbishing" of HRs to an auto parts rebuilding plan and now you're gonna use Logitech as an example?

Anything man-made WILL fail at some point. It doesn't matter if it is "new", "used", "rebuilt", "remanufactured" or "refurbished"-it WILL fail. Also, if you have two identical units sitting on a shelf, you cannot tell from looking at them if one will last ten years or not even make it for ten seconds. I know from personal (though anecdotal) experience that even new, out of the box electronics can fail.

Pointing out the obvious is a poor way to win an argument.

I have a refurbished (off lease) computer, refurbished Blu-ray player, refurbished digital camera and all have served me well. "Refurbished" does not scare me.

When it comes to D*, it scares me. I've never had so many problems with equipment from anyone else.

Oh, and don't give me that "honorable" crap for auto parts rebuilders-you make them sound like Mother Teresa and Albert Schweitzer. I've had my share of problems with bad "rebuilt" auto parts.

By using that one word, I made them sound like...well, let's face it, you're prone to exaggeration and hyperbole. I just thought I'd throw hyperbole in there, I know that exaggeration and hyperbole are synonymous.

Rich

 

[Jon J]

Let me say this: I seriously doubt that anyone on this forum has had as many replacements as I have, discounting installers. I know it's well over 60 now, since the fall of '06. There's nothing "anecdotal" about my statement. Out of those 60+ replacements, I have six that work. I also have six that I had to buy on eBay and CL because I have no faith in what I will get from D* as a replacement.

Do you have a permanent storm cloud floating over your head?

 

[Rich]

Do you have a permanent storm cloud floating over your head?

Would seem that way. Many of those returns were because of HDMI conflicts between the HR20-700s and my two Sony HD CRT TV sets. Seems nobody at D* had any idea this was happening to me and many other people.

Fortunately I got a woman who worked in Oregon for the PP and she knew what the problem was and how to fix it.

That doesn't account for all the other replacements I got that didn't work. And the really bad install I had initially didn't help either.

But, since I bought six HRs on either eBay or CL, the HRs (at least mine) have stabilized and I haven't really had the need for replacements since. And the two replacements that I did get were 24s and I've had no problems with them.

To put it in simpler terms, the first two years were very troublesome, but I survived.

Rich

 

[El Vato]

I called D* a second time last night and got the same answer...keep the HR24-200, its mine, don't return, noted in your account, etc...

Then I remembered the phone number for case management...called up and used the PIN I got from them earlier this week. Initially even this third person said the same thing as the previous two...but he did look into the order history and then stated that yes, it need to be returned. I asked him what would happen if I would have kept it and he said I would have a valid argument with D* on keeping it and having any charged credited back as two reps told me to keep it in the first place.

So today I dropped it off at the post office. I don't want issues down the road.

Interesting thing is that the HR24-200 was brand spanking new when it replaced an HR23 that was having hard drive errors/issues. The HR24-200 was manufactured in Nov 2011 and installed in January by a tech who got it out of his truck.

The HR24-500 that I got yesterday via the PP is a refurb that is running great. Looks brand new....and since its a -500, I cracked it open and replaced the HD with a WD 2TB.

 

[fluffybear]

I have the PP and had to have an owned receiver replaced in January. The first CSR, from the access card department, told me all I had to do was send them my card. Then a couple of weeks later they charged me for a non-returned receiver. I called and spoke to another rep who stated that when a receiver is replaced with another owned receiver, which happens with the PP, you have to send back the old one.

Just went through something like this myself. In my case, I was deactivating 2 owned receivers while I complete a renovation. The CSR initially told me I would need to return the access cards and would send me out a mailer. 20+ days later I get 2 giant boxes in the mail which instructed me to return my HD-DVR's. I called DirecTV and spoke to half a dozen people and all of them confirmed I own the equipment and there was no need to return the equipment. 2 weeks after that I was billed $530.00 for unreturned equipment. It took a few more calls over a 2 week period to finally get the matter resolved.

 

[RunnerFL]

Just went through something like this myself. In my case, I was deactivating 2 owned receivers while I complete a renovation. The CSR initially told me I would need to return the access cards and would send me out a mailer. 20+ days later I get 2 giant boxes in the mail which instructed me to return my HD-DVR's. I called DirecTV and spoke to half a dozen people and all of them confirmed I own the equipment and there was no need to return the equipment. 2 weeks after that I was billed $530.00 for unreturned equipment. It took a few more calls over a 2 week period to finally get the matter resolved.

Just deactivating is different than replacing though. Mine was to replace a defective unit, you were just deactivating.