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Godfather
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I had the same experience trying to "record" MI3.

After going around with four CSR's that talked too soft, couldn't understand, and did not know anything, I talked to the tech person who said I needed to purchase the PPV and then choose record.

If you choose record on the first screen it only records the first 5 minutes to preview and then goes to the search for authorized content screen.

I do not know if it was B.S. or not but I did what she said and it worked. This was on a HR20
 
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