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417 Posts
What you encountered was one of many stupid CSR's. Of course she was dead wrong, but she (he) was totally ignorant of what happened. Calling back will generate a reversal, maybe even an apology. This happened to me in the past, but was quickly corrected. Ellen's office once told me they have so many CSR's, its impossible to have them all trained correctly, so we have to expect some duds at one time or another.
