If it's true that they don't have that on their list of issues I'm mad, because I've personally had them submit a request to the engineers on 3 separate occasions. Each time they told me it was just submitted by them. Hopefully the tech you talked to wasn't aware of the entire issue list. I have no way of really checking what issues they have on the list. Does anyone know how you can really check? Is there a Dish moderator on this board that can check?fredpb said:Talked to Dish support again today. They said this problem was not on their list of known issues?????????
When I mentioned I would like to go back to my 622, they said I could, but I would still be kept to my new contract I got with the Hopper.
I have entered it about four times. First time over a week ago.js0873 said:If it's true that they don't have that on their list of issues I'm mad, because I've personally had them submit a request to the engineers on 3 separate occasions. Each time they told me it was just submitted by them. Hopefully the tech you talked to wasn't aware of the entire issue list. I have no way of really checking what issues they have on the list. Does anyone know how you can really check? Is there a Dish moderator on this board that can check?
Unless this problem is fixed, the Hopper or any new box with the same restriction is forever not an option for me.tcatdbs said:Curious about this issue. Debating whether to keep may account and 750 gb HD and move to Hopper/Joey; or just forget about previous recordings and have my wife sign up as a new customer and start over. The only reason to keep all the recorded stuff is at least half is HBO I no longer subscribe to. May be worth just keeping my 722/211 if this issue is really an issue.
I don't think it is deliberate. But it is no glitch.Stewart Vernon said:Since this problem is not happening to everyone (people have posted in this thread that they have had no problems)... I believe it is a glitch, not a purposeful situation.
Why this wouldn't be a priority to fix, I couldn't say... but I don't think it is intentional.
Now you're just talking semantics.fredpb said:Symptom is consistant and repeatable. No glitch. Bug.
I think you are missing the point. I know of and see posts of people who can get recorded programming, that was on their 612 or 722, do not now subscribe, and can watch the recordings with their Hopper. That makes it harder to find the problem and fix it. Maybe Dish knows the common thread of why some can watch and not others, maybe they don't yet.fredpb said:I don't think it is deliberate. But it is no glitch.
Symptom is consistant and repeatable. No glitch. Bug.
But it is only repeatable on the receivers having the problem. It is not repeatable on receivers working fine.P Smith said:Semantics ...
If you will tell SW Dept about glitch you'll never get it's attention; but tell them about a bug ... that's the key!
Glitch vs a bug mean inconsistency vs repeatedly.
Stewart, based on this pody I think we probably are not getting consistent report here:Stewart Vernon said:But it is only repeatable on the receivers having the problem. It is not repeatable on receivers working fine.
The first element of the problem is that one must not be subscribing to the channel/premium service involved.Ijon_Tichy said:I have this problem as well (Error 013 - subscription channel not purchased). But not for every channel.
I get the error for ALL old recordings made on MGMHD and old VOOM channels especially KUNGFU and FilmFest.
Most UNIHD and EPIX (1,2 3) hd recordings are affected as well.
I've tried more than 30 different recordings on the 3 different EHDs will no success.
I even transfered recordings to the Hopper drive and they all report Error Code: 04.
All of these were just fine the day before I got my Hopper.
Old recordings done on any Showtime & Cinemax channels are not affected.
I no longer subscribe to any of the above channels so it's odd that some work and some don't.
I currently subscribe to HBO and have no trouble (so far) with old recordings made on their channels.
This is more than annoying since I have 100's of recordings from old Voom channels that are no longer available.
Dish better fix this soon.
I do remember there were some times way way back when a few channels, including some of the Voom ones, were having trick-play issues. Like you couldn't pause or rewind or ffwd. I definitely remember reporting those way back in the day.phrelin said:If there are others with content recorded from the old none-existent VOOM channels and they can't play it, it would be a way to focus with consistency because we have a definition for "old" and, as far as I can remember, there weren't DRM issues with VOOM.
800 hours of unwatched content? Why? Do you back this up on redundant drives in case of a drive failure? Why not archive content you want to store semi-permanently or permanently in a format that is not just specific to your sat provider and can be played back through any media player? If you do change providers or Dish decides not to make EHD recorded content compatible with a system you are out and the content is gone anyway?phrelin said:Unless this problem is fixed, the Hopper or any new box with the same restriction is forever not an option for me.
I have over 800 hours of recorded movies and unwatched TV show episodes from the premium channels and, with the sole exception of HBO, I simply don't subscribe to all of them 12 months a year.