Discussion Starter · #1 ·
I was just sent an upgrade for my HR10 and they sent a new HR21-200. When I set it up, I was unable to pull anything from tuner 2. Could not pull my locals or any HiDef so nothing off 99. Tried three different locations, one where I currently have or had my HR10 and two where I have HR20's. All currently working fine with signals from high 80's up to 100 on all. When I connect the HR21, no go on 2. After I called D* back again they are sending a return box for the HR21 and agreed to credit me 100. towards a new retail HR22 after I activated. I went to Costco, picked one up, set up and activated but the same issue, no signal on In 2. When I put my HR20 back on the same lines, no problem. I called again and she said perhaps I need a dish upgrade to the new ones????? They are sending someone out but they have yet to schedule because she requested SWM on the install. Does any of this sound familiar?