[finniganps]

My mom just got Dish and was confused by her bill. She only has one receiver that is a DVR and feeds two rooms - she got it in August 2006. The questions are as follows:

She subscribes to the Top 120 with locals and is being charged as follows:

Top 120 w locals 44.99
DVR Fee 5.98
Program access fee 5.00
Dish Prot Plan 5.99
Credit Dish Prot Plan -5.99
HBO 14.99
Taxes on locals .36
-----------
Total 71.32

What is the Program access fee of $5 cover? Does anyone know how long she will have the Dish Prot. plan credited of $5.99 for new agreements?

Thanks!

 

[kf4omc]

That is the fee charged when you have a 2 tuner reciver (522/625/622/322) and you dont have a working phone line hooked up to the reciver. If you hook up a working phone line to the reciver and call dish and tell them you now have a phone line hooked up they will remove the $5 charge each month..

 

[kf4omc]

Aand the DPP credit will be there untill her 18 month contract is up. thgen she will have to pay the 5.99 or cancle the DPP plan.

 

[Michael P]

She subscribes to the Top 120 with locals and is being charged as follows:

Top 120 w locals 44.99
DVR Fee 5.98
Program access fee 5.00
Dish Prot Plan 5.99
Credit Dish Prot Plan -5.99
HBO 14.99
Taxes on locals .36

You are concerned by the $5.00 fee, what about being charged for HBO when you said she only had Top-120 w/locals?

 

[finniganps]

You are concerned by the $5.00 fee, what about being charged for HBO when you said she only had Top-120 w/locals?

lol, they gave her a free 3 month trial. It expires today, so I think she'll call and get it credited back. Is it fair to assume they WON'T charge her for the downgrade since it was part of the sign up (free trial)?

I may have to run a phone line to get that $5 charge off.

 

[army1]

My mom just got Dish and was confused by her bill. She only has one receiver that is a DVR and feeds two rooms - she got it in August 2006. The questions are as follows:

She subscribes to the Top 120 with locals and is being charged as follows:

Top 120 w locals 44.99
DVR Fee 5.98
Program access fee 5.00
Dish Prot Plan 5.99
Credit Dish Prot Plan -5.99
HBO 14.99
Taxes on locals .36
-----------
Total 71.32

What is the Program access fee of $5 cover? Does anyone know how long she will have the Dish Prot. plan credited of $5.99 for new agreements?

Thanks!

this $5.00 access fee is a joke, i had 3 sales people that dish worked with
ALL voip, it don't, therefore they charged me the 5.00./ in my 3rd mon.
i called them and told them what i was told,i gave them a choice, they could send
me an email stating they would never charge me the 5.00 access fee as long as i was with dish or they could cancel my acct, i'll give you one guess what they did.

 

[finniganps]

The thing that gets me on this is that she only has one receiver. So if she was "sharing" it with a neighbor for free, there would be no loss of $$ since she's paying full price (not $5 for an additional receiver). The charge simply makes no sense if you have only one receiver.

Has anyone had any success in getting this waived over the phone? I don't think she has any leverage at this point because her money back guarantee has passed and I believe she has an 18 month commitment.

 

[boba]

The thing that gets me on this is that she only has one receiver. So if she was "sharing" it with a neighbor for free, there would be no loss of $$ since she's paying full price (not $5 for an additional receiver). The charge simply makes no sense if you have only one receiver.

Has anyone had any success in getting this waived over the phone? I don't think she has any leverage at this point because her money back guarantee has passed and I believe she has an 18 month commitment.

Read her agreement plug into a phoneline or pay the fee. It isn't too complex to understand play by DISH rules or pay their fee.

 

[finniganps]

Another "helpful" comment by boba....lmao

 

[techgirl7]

The interesting thing is that the residential service agreement actually states that all receivers must be connected to land-based phone lines, but they only enforce it on the dual tuners, and call it an add'l outlet programming access fee.. Basically, Dish could at any point, start charging for each receiver that's not connected, not that I think that'll happen.. eh just food for thought..

 

[James Long]

They also enforce it on single tuner receivers when an account has "too many" receivers not connected to phone lines. See the "Audit Team" threads.

 

[Stewart Vernon]

Now that I have a ViP622 and have that connected to avoid the $5 fee... I keep wondering if they will notice my 501 receiver never calls in since I don't have it connected. If they bug me, I could run a wire and do it... but I never order PPV so I haven't ever had to.

As I've always said, I understand the agreement... and if Dish ever called and wanted me to connect it, I would do so... but in the meantime, since I know I'm not otherwise being dishonest by not connecting, I'll continue not to until I have to absolutely.

 

[skyviewmark1]

Basically, Dish could at any point, start charging for each receiver that's not connected, not that I think that'll happen.. eh just food for thought..

They already do charge for add'l outlets the $5.00 fee. whether a phone is connected or not.. It's the duals that get the break if you plug in the phone..

 

[cicijay]

I have had my Receiver plugged into the phone line since I began leasing the 622 2 months ago.

I just got my Access Fee removed but it sounds like it was a 1 time adjustment.

She then transfered me to technical support because I told her that I have had it hooked up to the phone line and that diagnostics check out fine. They had no idea how I am supposed to avoid this fee.

My gas meter is plugged into my phone line and they have no problems reading my meter automatically. All he could say is that "the modem is sensitive"!

Any ideas?