Protection Plan Fee

There should not be a shipping fee if you have the protection plan. Also make sure when you get your replacement it is owned and not leased.

First line CSRs are often clueless about the terms of the protection plan and the replacements they authorize sometimes trigger a commitment extension which can be very difficult to straighten out. You can usually overcome these problems by speaking directly with the Protection Plan technical reps for help.

dodge boy said:

There should not be a shipping fee if you have the protection plan. Also make sure when you get your replacement it is owned and not leased.

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When you call in to activate the replacement, it will be activated as a leased receiver even if it is replacing an owned receiver. CSRs cannot activate it any other way.

AFTER it is activated, you can call in and ask to speak to the access card department. They can change the status from being listed as a leased receiver to listed as an owned receiver. They will do this if the original was shown as an owned receiver.

Smuuth said:

When you call in to activate the replacement, it will be activated as a leased receiver even if it is replacing an owned receiver. CSRs cannot activate it any other way.

AFTER it is activated, you can call in and ask to speak to the access card department. They can change the status from being listed as a leased receiver to listed as an owned receiver. They will do this if the original was shown as an owned receiver.

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Unless that is something new, that is incorrect. On two separate occasions, I had owned UTV's replaced with R15's and they were both correctly indicated as "owned" when I called to activate them. Of course if they do it wrong, you would need to call the Access Card department to have it corrected.

To the OP, go ahead and let D* roll a truck if they want. You might even get them to tweak your dish alignment while they are there. There will be no charges at all since you have the PP. In the future, you might also want to call the PP number when you have problems as the CSR's there hopefully would be more clued-in to the process of using it: (888) 667-7463.

Smuuth said:

When you call in to activate the replacement, it will be activated as a leased receiver even if it is replacing an owned receiver. CSRs cannot activate it any other way.

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NOT IF THE PERSON ORDERING THE REPLACEMENT (UNDER THE PRO PLAN, THAT IS) ORDERS IT CORRECTLY, IF SO THEN THERE WILL BE AN "OWNED" PENDING RECEIVER ON THE ACCOUNT, SO AS LONG AS THE ACTIVATING CSR CHOOSES THAT "OWNED" PENDING RECVR SLOT TO ACTIVATE THE REPLACEMENT YOU'LL BE FINE, IF THE CSR JUST ADDS THE REPLACEMENT RECVR, IGNORING THE "PENDING" STATUS SLOT , THEN IT WILL END UP BEING LEASED , WHICH IS THE DEFAULT...THIS IS WHERE THESE PROBLEMS WITH THE OWNED RECVR BEING REPLACED WITH AN OWNED RECVR STEM FROM. I WAS NOT A PRO PLAN CSR, BUT I HAVE ORDERED MANY REPLACEMENTS UNDER THE PRO PLAN AND EVERYTIME I DID SO, THE RECVRS SCREEN WOULD ALWAYS SHOW A PENDING "OWNED" RECVR , AND I ALWAYS HOPED AND PRAYED THAT THE CSR ACTIVATING THE REPLACMENT SAW THE PENDING OWNED AND USED THAT SLOT......SO MANY OF THEM DON'T EVEN BOTHER CHECKING FOR PENDING SLOTS ON THE RECVR SCREEN.

rudeney said:

Unless that is something new, that is incorrect. On two separate occasions, I had owned UTV's replaced with R15's and they were both correctly indicated as "owned" when I called to activate them. Of course if they do it wrong, you would need to call the Access Card department to have it corrected.

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NO IT'S NOT SOMETHING NEW, AND YOU ARE CORRECT , PLEASE SEE MY ABOVE POST , IT EXPLAINS EVERYTHING, AND IN YOUR SITUATION THE ORDERING CSR AND ACTIVATING CSR MORE THAN LIKELY DID IT CORRECTLY, THEREFORE YOUR REPLACEMENTS ARE STILL LISTED AS OWNED, AS THEY SHOULD BE, AND NO COMMITTMENT WAS APPLIED, IF IT'S NOT DONE CORRECTLY THEN YOU HAVE A lEASED RECVR AND THEREFORE A COMMITTMENT,,,,,,,

Dude, easy on the caps!

JACKHAWK said:

My R10 DVR freezes up on a daily basis. I contacted tech support & went thru various solutions, but it still freezes & I have to do a daily "pull cord" reboot.

So yesterday I called Directv & inform them of my problem. Since I have the Protection Plan - I requested a replacement. They said they would send me one for a $19.95 shipping charge. Or they would send out a service man to reboot it & find the problem.

I thought that there were no charges under the Protection Plan. Does anyone have any experience?

JACKHAWK

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Did you call the toll free number for the protection plan service 888-667-7463

braven said:

Dude, easy on the caps!

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sorry about that, my caps lock was on, and I didn't feel like re-typing everything,

I have the protection plan and have a Hr20 that is acting bad.
I have called on two occasions and the "protection Plan" people have refused to replace it.
The problem is that after a power outage the unit cannot restart completly.
It freezes at the set 1 of 2 and refuses to go further.
After unplugging power and pressing the reset several times it may finally start up
The only way that it will start up for sure is if I completly disconnect the reciever.
The power, the sat cables and the network cables.
A supervisor said it is a "Known problem" and the new on would do the same thing.
I asked him why the five other recievers in the house didn't exibit the same problem?
He couldn't answer that.
Fios is about ready to be installed on our street.
Directv service has really gone in the toilet in the last to years so it is probably Bye Bye Directv after 12+ years

bruceko said:

I have the protection plan and have a Hr20 that is acting bad.
I have called on two occasions and the "protection Plan" people have refused to replace it.

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Here are the magic words:

YOU: "My HR20 starts up, and after 5 seconds, it shuts off again. It does this over and over. I need a new one."

CSR: "Yes sir. I see your shipping address is..."

Power-cycling problems are always a dead/dying receiver, and those get replaced easily. Many other problems that aren't defined as well will result in the CSR wanting you to troubleshoot over the phone, or roll a tech, which makes sense; many other problems are actually LNB, switch, or cabling issues, and not the receiver.