[epokopac]

Just noticed that my bill was $1.00 higher for the 6-9 thru 7-8 billing period.
An email (in advance) mentioning this increase for the PP would have been nice. I wonder what else was raised with no prior announcement.

 

[P Smith]

Silent increase would less alarm many ppl who just [auto] pay. Pure psychology trick.

 

[Inkosaurus]

Silent increase would less alarm many ppl who just [auto] pay. Pure psychology trick.

Errm... You're completely ignoring the fact that Dish does indeed notify customers at least a month before hand on major changes. Be it either in the form of a physical letter or email in most cases.

 

[Polardog]

I recieved an email notice on 5/24 informing me of the increase.

Here is the full email with a subject heading "Account Information"

Account Number: 8xxxxxxxxxx9

Please note, effective with your next statement dated on or after May 23, 2012, the monthly price of your Protection Plan will increase by $1.

I should note here that at first I thought the email was spam because the body of the message contained no Dish logo or signature and was quite generic. The email was sent from [email protected].

 

[epokopac]

Errm... You're completely ignoring the fact that Dish does indeed notify customers at least a month before hand on major changes. Be it either in the form of a physical letter or email in most cases.

No physical letter OR email has been received concerning this change either in April or May. Last email from Dish was dated 5-26 (Your DISH bill is now available). I'm sure I'll get something later telling me about it.

 

[phrelin]

My last by 5/01/2012 showed no increase. My next bill will be available 6/01/2012. So far I have not received an email, but they still have time.

 

[P Smith]

Errm... You're completely ignoring the fact that Dish does indeed notify customers at least a month before hand on major changes. Be it either in the form of a physical letter or email in most cases.

If you think every subscriber got it, then you are got wrong impression.

 

[Inkosaurus]

If you think every subscriber got it, then you are got wrong impression.

I didnt say Every customer would get theres. Its naive to think several million letters dispatched will reach there proposed destinations

 

[newsposter]

for a dead receiver is it normal for them to send out a replacment vs a service visit? my friend has dish and apparently has a bad receiver and she's not impressed she has to wait up to 5 days for a replacment...she was told her 7 dollar a month saved her a whopping 15 shipping. so if she didnt have the plan woudl it have only cost her 15?

dont they do replacement on the trucks? she has been needing an alignment soon and im wondering if she should have just called for that and gotten a receiver on a truck?

 

[Inkosaurus]

Yeah having a replacement sent out for a dead receiver is pretty standard, its more economic for Dish.

 

[newsposter]

and she really would only pay 15 for the thing if she has no protection plan? seems like no incentive to pay for the plan then???

 

[Jhon69]

for a dead receiver is it normal for them to send out a replacment vs a service visit? my friend has dish and apparently has a bad receiver and she's not impressed she has to wait up to 5 days for a replacment...she was told her 7 dollar a month saved her a whopping 15 shipping. so if she didnt have the plan woudl it have only cost her 15?

dont they do replacement on the trucks? she has been needing an alignment soon and im wondering if she should have just called for that and gotten a receiver on a truck?

$7. also would save her $95. for a tech to come out as realignments are covered under the DISH Service Plan.
Actually the savings would be $80. because DISH has a $15. co-pay with their plan.

 

[Ray [email protected] Network]

We also include flyers with the billing statements or it is include in the statement itself to alert our customers of any price increases. Thanks.

Errm... You're completely ignoring the fact that Dish does indeed notify customers at least a month before hand on major changes. Be it either in the form of a physical letter or email in most cases.

 

[epokopac]

We also include flyers with the billing statements or it is include in the statement itself to alert our customers of any price increases. Thanks.

No "alert" on the current statement (at least on mine) either. Good thing I check my statements every month. Anything else getting a "price adjustment" in June?

 

[Inkosaurus]

Actually the savings would be $80. because DISH has a $15. co-pay with their plan.

Not necessarily. There are customers with great history with Dish network that qualify for free tech visits with the protection plan.
None the less the protection plan ensures that the cost of an in home visit, replacement and shipping are either free or reduced.

@Newsposter, One could see it that way. Theres no requirement to keep the protection plan either, assuming she did not add it on the account recently she can remove it without penalty.

If something goes wrong and she needs a replacement or tech all she has to do is add it back on and the plan would cover the issue.

 

[Jaspear]

If something goes wrong and she needs a replacement or tech all she has to do is add it back on and the plan would cover the issue.

If the plan has no penalty for customers doing this then it probably explains why the cost went up a buck.

 

[Inkosaurus]

If the plan has no penalty for customers doing this then it probably explains why the cost went up a buck.

25$ removal fee if you choose to take off the protection plan with in either 120 or 150 days of adding it (I cant remember which one it was sorry).

None the less, Proration for the protection plan+ a 25$ removal fee is still less then 95$ for a visit without it.

 

[Jhon69]

Not necessarily. There are customers with great history with Dish network that qualify for free tech visits with the protection plan.
None the less the protection plan ensures that the cost of an in home visit, replacement and shipping are either free or reduced.

@Newsposter, One could see it that way. Theres no requirement to keep the protection plan either, assuming she did not add it on the account recently she can remove it without penalty.

If something goes wrong and she needs a replacement or tech all she has to do is add it back on and the plan would cover the issue.

Yea I had one CSR tell me that then when they made up the bill they charged me the $15.,am I upset? nope cause that was what I'm supposed to be charged.

For me the idea of add it,cancel it,add it,cancel it is too much of a pain for me.Then if a CSR get's it messed up people get upset? Sounds like alot of drama to me,maybe it's because I own my VIP922/wMT2 and when it takes a dump,all the red from paying for the Service Plan will go back into the black.

 

[newsposter]

$7. also would save her $95. for a tech to come out as realignments are covered under the DISH Service Plan.
Actually the savings would be $80. because DISH has a $15. co-pay with their plan.

even with plan you pay? what the heck, the directv PP was free visits when i had it

i've been bugging her to get the thing aligned because the installer didnt do a great job and even on non rainy days she has issues but now if it's gonna cost her 15 i guess i cant even suggest that then.

 

[RasputinAXP]

Yeah, they should just keep the crappy service and not get it fixed. That's a great idea.