Need help before i sign up for one year.420benz said:
Protection Plan
Just went through a bad storm,and i have no TV on my HR-20 or my Digital TV's.I set up a service call and they want 80.00.They told me that i could get a Protection Plan for 5.99/mo.but it will not start for 30 days.This service call will cost me 19.95.Do you guys have a Protection Plan?
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I have it and think it is worth having. I have had to use it a couple of times.
If you are going to pay the $80 service instead of fixing it yourself I would say add the protection plan because even having to pay the $20 this time since it is less than 30 days you will pay a total of $92. That is $12 more and you will be covered for the next year.
If you are going to pay the $80 service instead of fixing it yourself I would say add the protection plan because even having to pay the $20 this time since it is less than 30 days you will pay a total of $92. That is $12 more and you will be covered for the next year.
D* could not fix it over the phone.They suggested a service call.They think it is in the dish.
I am sure that is what the problem is. You probably need a dish realignment. I meant to say $80 service call.420benz said:D* could not fix it over the phone.They suggested a service call.They think it is in the dish.
I have had it for years. I always seem to have a modem get fried from an electrical spike and then you can't use the remote for PPV. You also get next day deleivery. It is a small price to pay for anything with a hard drive also.
It is a personal decision. I hate insurance of any kind since it is a bet. But I also play the Lotto.
It is a personal decision. I hate insurance of any kind since it is a bet. But I also play the Lotto.
Is it possible to just move the dish up/dn or rt/Lt until you get a picture?Michael D'Angelo;1673642 said:I am sure that is what the problem is. You probably need a dish realignment. I meant to say $80 service call.
Technically, yes. But without knowing where you are pointing the dish it could take you a while and even then you might not have it aligned properly since just getting a picture doesn't mean it is perfectly aligned.
I have the PP and it has worked out well for me. Anytime I need a dish realignment, it has been covered without cost. Plus, if anything goes wrong with any of the receivers, wiring, or multiswitches, the tech visit and replacement are free with no addition to your commitment.
- Merg
I have the PP and it has worked out well for me. Anytime I need a dish realignment, it has been covered without cost. Plus, if anything goes wrong with any of the receivers, wiring, or multiswitches, the tech visit and replacement are free with no addition to your commitment.
- Merg
The reason i would like to try this is because the can't get a Tech. out here until 7/18.The Merg said:Technically, yes. But without knowing where you are pointing the dish it could take you a while and even then you might not have it aligned properly since just getting a picture doesn't mean it is perfectly aligned.
I have the PP and it has worked out well for me. Anytime I need a dish realignment, it has been covered without cost. Plus, if anything goes wrong with any of the receivers, wiring, or multiswitches, the tech visit and replacement are free with no addition to your commitment.
- Merg
Is there an antenna i can buy just to keep the wife happy until the Tech. arrives?
I just got D* back in the beginning of July after E* lied to me three times which is a very long story. Anyway have a couple of questions about the protection plan:
1. Do you have to pay for service calls, dish realinments?
2. Are they good at keeping there times?
I know the installer that came out to take off my E* dish and put on D* was really good at letting me know. They went also out of their way to call a person that was getting a dish and the company actually called the people and asked them if it was ok to have another customers dish hooked up. The second customer said "Yea that would be ok" since the carpet guys arrived late and where just beginning to clean the carpets of her apartment. Then I ordered the fall package and NASCAR HotPass was not showing up. So I called the D* which I think now all companies need to work on "Communication" with their CSR's. Sometimes you get one that says one thing and another one that says another. Anyway they told me that I could not add it since it was not added when I ordered my package or I would have to pay for it. Well I called my company that did the install and he worked it out and got me setup.
1. Do you have to pay for service calls, dish realinments?
2. Are they good at keeping there times?
I know the installer that came out to take off my E* dish and put on D* was really good at letting me know. They went also out of their way to call a person that was getting a dish and the company actually called the people and asked them if it was ok to have another customers dish hooked up. The second customer said "Yea that would be ok" since the carpet guys arrived late and where just beginning to clean the carpets of her apartment. Then I ordered the fall package and NASCAR HotPass was not showing up. So I called the D* which I think now all companies need to work on "Communication" with their CSR's. Sometimes you get one that says one thing and another one that says another. Anyway they told me that I could not add it since it was not added when I ordered my package or I would have to pay for it. Well I called my company that did the install and he worked it out and got me setup.
1) The protection plan covers everything (equipment, cables, dish, multi-switch and service calls including just dish realignments.EVAC41 said:I just got D* back in the beginning of July after E* lied to me three times which is a very long story. Anyway have a couple of questions about the protection plan:
1. Do you have to pay for service calls, dish realinments?
2. Are they good at keeping there times?
I know the installer that came out to take off my E* dish and put on D* was really good at letting me know. They went also out of their way to call a person that was getting a dish and the company actually called the people and asked them if it was ok to have another customers dish hooked up. The second customer said "Yea that would be ok" since the carpet guys arrived late and where just beginning to clean the carpets of her apartment. Then I ordered the fall package and NASCAR HotPass was not showing up. So I called the D* which I think now all companies need to work on "Communication" with their CSR's. Sometimes you get one that says one thing and another one that says another. Anyway they told me that I could not add it since it was not added when I ordered my package or I would have to pay for it. Well I called my company that did the install and he worked it out and got me setup.
2) ??? are you talking about being on time. If so I have not had any problems. Normally morning appointments are better.
My experience with them showing up on time hasn't been good at all. Take my last experience with them for example:
I wanted to move a receiver into a different room. I called. They said it would be $50 to rewire and move a receiver. Fine. I make an appt and it is 2 1/2 weeks wait.
I take the day off work. Noon comes. I call, they are on their way. Fine, just wait longer.
5pm comes, I get a call, they wont be able to make it and I need to reschedule my appt. But I took the whole day off work!!!
So they can't make their appt, and I have to reschedule. Guess when their next available appt was?? 2 more weeks later.
Horrible horrible customer service. Horrible. Because they couldn't make my appt that I had to wait 2 1/2 weeks for, I had to wait 2 more weeks again? Why couldn't they make it the next day and bump someone else who wasn't waiting as long as I was already.
I wanted to move a receiver into a different room. I called. They said it would be $50 to rewire and move a receiver. Fine. I make an appt and it is 2 1/2 weeks wait.
I take the day off work. Noon comes. I call, they are on their way. Fine, just wait longer.
5pm comes, I get a call, they wont be able to make it and I need to reschedule my appt. But I took the whole day off work!!!
So they can't make their appt, and I have to reschedule. Guess when their next available appt was?? 2 more weeks later.
Horrible horrible customer service. Horrible. Because they couldn't make my appt that I had to wait 2 1/2 weeks for, I had to wait 2 more weeks again? Why couldn't they make it the next day and bump someone else who wasn't waiting as long as I was already.
Call DTV and complain. But do it the nice way.
*****ing around won't help, but being polite and demanding is the way to go.
I live in Wisconsin: snowstorm. Of course this causes issues with the satellites.
I called, went the polite way, and they gave me a month free.
I mean, the CSR can't do **** about the people out in the field, but they helped me, too, even they didn't have to.
*****ing around won't help, but being polite and demanding is the way to go.
I live in Wisconsin: snowstorm. Of course this causes issues with the satellites.
I called, went the polite way, and they gave me a month free.
I mean, the CSR can't do **** about the people out in the field, but they helped me, too, even they didn't have to.
Back when I first got a receiver with a DVR I wasn't much into recordings. I had an HR20-700 and when I finally did try to record the receiver wouldn't work. I didn't have the Protection Plan at that time. And the HR20-700 had to be replaced. The only thing that saved me was D* could tell from their records that the receiver had never as they put it "called home". So they then knew it had been bad from the beginning so they replaced it free for me. Right after that happened I got the Protection Plan. If D* couldn't have found out the receiver was bad from the beginning, I would have been out big bucks!
Normally without the PP you would have had to pay the shipping and handling (19.95) and a 2 year extensionDolly said:Back when I first got a receiver with a DVR I wasn't much into recordings. I had an HR20-700 and when I finally did try to record the receiver wouldn't work. I didn't have the Protection Plan at that time. And the HR20-700 had to be replaced. The only thing that saved me was D* could tell from their records that the receiver had never as they put it "called home". So they then knew it had been bad from the beginning so they replaced it free for me. Right after that happened I got the Protection Plan. If D* couldn't have found out the receiver was bad from the beginning, I would have been out big bucks!
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