[JosieFB]

I've emailed customer service with my questions, but I thought someone here could tell me if I'm confused.

I got the following package / discounts. The CSR quoted the discounts back to me when I placed the order and said the PlusHDDVR price included the HD Access Fee and the DVR fee.

72.99 PlusHDDVR
(18.00) 12 month package discount
(10.00) 24 month AAA discount
(10.00) Customer referral discount
12.00 Sports package
5.99 Protection Plan
4.99 2nd receiver lease fee

My installation was yesterday, and today they charged my credit card for my payment. They break the bill down as follows:

4.99 Leased Receiver Charge
(10.00) AAAReferNew
72.99 PlusHDDVR charge
12.00 Sports Charge
0.00 DirecTV Protection Plan - charge
(4.99) Primary Leased Receiver - LeaseFee Free Rcvr
4.99 Primary Leased Receiver - Charge

They did not credit me for the 12-month $18 package discount or the 5-month $10 referral discount. Am I interpreting everything correctly? Is there any reason I should not have received those discounts on the first payment?

 

[curt8403]

I've emailed customer service with my questions, but I thought someone here could tell me if I'm confused.

I got the following package / discounts. The CSR quoted the discounts back to me when I placed the order and said the PlusHDDVR price included the HD Access Fee and the DVR fee.

72.99 PlusHDDVR
(18.00) 12 month package discount
(10.00) 24 month AAA discount
(10.00) Customer referral discount
12.00 Sports package
5.99 Protection Plan
4.99 2nd receiver lease fee

My installation was yesterday, and today they charged my credit card for my payment. They break the bill down as follows:

4.99 Leased Receiver Charge
(10.00) AAAReferNew
72.99 PlusHDDVR charge
12.00 Sports Charge
0.00 DirecTV Protection Plan - charge
(4.99) Primary Leased Receiver - LeaseFee Free Rcvr
4.99 Primary Leased Receiver - Charge

They did not credit me for the 12-month $18 package discount or the 5-month $10 referral discount. Am I interpreting everything correctly? Is there any reason I should not have received those discounts on the first payment?

discounts of 18 must be called in or applied for online at directv.com 6 - 8 weeks to start after applying, the 5 month referal takes a month or so
protection plan starts in 30 days

 

[Stuart Sweet]

Curt knows what he's talking about.... I'm sure customer service will be able to help you.

 

[Mertzen]

*Programming Redemption*

The programming offer redemption instructions will be included in the first
months billing statement. The customer must complete and submit the
redemption form online at directv.com within 60 days of account activation.
The first credit will appear on the billing statement within 6 to 8 weeks
after redemption.

 

[JosieFB]

discounts of 18 must be called in or applied for online at directv.com 6 - 8 weeks to start after applying, the 5 month referal takes a month or so
protection plan starts in 30 days

Wow, thanks for the superfast answer. I guess that is what the cryptic message I see online means. It says look for information on filing for my rebate in my first bill. They don't make it clear that the $18 is delayed and/or a rebate, but I'm sure it's somewhere in all the fine print I tried to read before signing up.

 

[evan_s]

They are suppose to and the rep that signed me up made sure I understood the first bill would be the full amount and the discounts would kick in after that. I did have the AA discount on my first bill and all the others by the second. Just make sure you go apply on line for the 18 off discount as soon as you get your bill.