question about new 622

1364 Views 12 Replies 7 Participants Last post by PghGuy, Oct 24, 2008

PghGuy

Discussion Starter · Oct 13, 2008

My 622 recently got into a cycle of constantly rebooting over the weekend, after talking to customer support for a while, they indicated that they are shipping me another 622 within 3-5 business days (hoping perhaps they will send me a 722 instead

) but my question is if there is a way to know if the receiver I receive is a new one or a refurbished one? I realize that most likely I will receive a refurbished one, but just wanted to be able to verify for sure.

Also, after talking with customer support I decided to check out if other people had this problem in here (I know I should have checked here first), and with the help of others I was able to get my 622 out of the constant recycle mode and it is working good now. Because of all the recordings I have on my current 622 (mostly kids shows), I am thinking about just maybe sending the new one back that they send me (of course unless its a 722, lol). Has anyone ever did this and did you have any problems in doing so?

Thanks for your help/advice...

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Todd Nicholson

· #2 · Oct 13, 2008

More than likely it'll have a sticker on the bottom indicating that it's refurbished.

Not sure about sending the refurbished one back. I doubt that would be a problem, but maybe someone else will chime in with more info.

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ImBack234

· #3 · Oct 13, 2008

You should check your temps. If it's to hot it will reboot. Goto menu >6 >3 > counters and then page down till you see HDD temps. You maybe surprised at your temps.

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P Smith

· #4 · Oct 13, 2008

ImBack234 said:
You should check your temps. If it's to hot it will reboot. Goto menu >6 >3 > counters and then page down till you see HDD temps. You maybe surprised at your temps.

Then its could be treated as abuse from him

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PghGuy

Discussion Starter · #5 · Oct 13, 2008

ImBack234 said:
You should check your temps. If it's to hot it will reboot. Goto menu >6 >3 > counters and then page down till you see HDD temps. You maybe surprised at your temps.

Thanks for everyone's input.

I will make sure to check the temps but I would be surprised if it was that, the dvr sits in an open area and has been for almost 2 years (house stays at 70 degrees).

The two things I read that helped me get it out of "reboot mode" (I think) was to disconnect all connections in the back of the dvr before I plugged it back in to the wall. Once I plugged the dvr back in and reconnected everything, it went through normal set-up and downloaded new program data (which took about 10-15 minutes). I also read someone say in here that the reboot happened to them when their space was almost all used up, when I checked that, sure enough I only had less than an hr of HD recording left so I removed a bunch of stuff that I didn't need.

I honestly don't know to what extent any or all of the above helped me, but all I know is once I tried doing what several people in here suggested (something the customer reps couldn't tell me to do), it seems to have solved my problems.

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phrelin

· #6 · Oct 13, 2008

Don't say that too loud or technical support might start posting questions here.

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PghGuy

Discussion Starter · #7 · Oct 17, 2008

Well I guess it was too good to be true...my old 622 started acting up again, this time I get a message saying that the satellite signal has been lost, the strange thing about this is that the signal is fine on the SD output to the second tv

If I hit the channel up/down button on the remote for tv1, it will move to the next channel and be fine, then a few minutes later it will say the signal has been lost again (and I never lose signal once from tv2).

It did the reboot problem once since I posted above, but when I do the process I described above I can get it to stop rebooting and working for a little bit. I did receive the new 622 in the mail so I will try to hook it up and hopefully it takes care of everything.

Just curious if anyone has had these problems (specifically the signal being lost on the 622's tv1 but working fine on the 622's tv2)? I also have a basic box upstairs and never had any issues with it or my signal.

Thanks

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Jim5506

· #8 · Oct 17, 2008

Get and external hard drive, activate EHD support, copy programs to EHD, swap receivers, copy programs back to new receiver.

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PghGuy

Discussion Starter · #9 · Oct 20, 2008

well I got the new 622 in the mail and hooked it up and within 24hrs started having major (different) problems with this one (a refurbished one). My first problem with it was the picture freezing on both tv1 & tv2 output. None of the remotes or the buttons on the receiver would work, only way to get out of it was to reboot and within 15-20 seconds of getting a new sginal, the pictures would freeze again.

Now for some strange reason the picture no longer freezes but I am now getting a message saying there are errors on my hard drive and I need to unplug the hard drive for a minute and plug it back in to correct them (but when I do I still get the same message), the recording feature on my dvr is no longer working and I can not access any of my recordings or pause live tv (I get a message saying dvr is not availabe at this time).

The customer service rep scheduled someone to come to the house today to look at everything and the rep said as a favor he would waive the normal service charge for me :lol: . I told them I want a new 622 this time, I am pretty sure that since the problems with both 622's were completely different that it is not anything with my set-up or signal (especially since my other non-622's are working fine).

the drama continues...:grin:

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P Smith

· #10 · Oct 20, 2008

Open a cover and reconnect SATA cable to a disk and a board.

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PghGuy

Discussion Starter · #11 · Oct 20, 2008

Guess there could be a silver lining to all this in the end...Dish guy showed up today and told me they stopped carrying 622's a long time ago and he would have to replace my 622 w/ a brand new 722 :hurah:

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doxieland

· #12 · Oct 24, 2008

can you advise what the correct temperatures should be? 622 installed yesterday (replacing our long-suffering 921) and already issues. Screen freezes requiring reboots (but we haven't seen the 921 black screen yet) -

we are using on one tv - (like the 921 it replaced) and other than freezing up - seems like a decent replacement for the 921 and we were really looking forward to some quality equipment time......

our cabinet has good ventilation - we even leave the doors open and it's quite large. the overseas support wants us to take it off our surge protector - that doesn't sound good to me. All other electronics plugged in on the surger protector work fine.

thanks in advance for any help you can provide.
doxieland

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PghGuy

Discussion Starter · #13 · Oct 24, 2008

doxieland said:
can you advise what the correct temperatures should be? 622 installed yesterday (replacing our long-suffering 921) and already issues. Screen freezes requiring reboots (but we haven't seen the 921 black screen yet) -

we are using on one tv - (like the 921 it replaced) and other than freezing up - seems like a decent replacement for the 921 and we were really looking forward to some quality equipment time......

our cabinet has good ventilation - we even leave the doors open and it's quite large. the overseas support wants us to take it off our surge protector - that doesn't sound good to me. All other electronics plugged in on the surger protector work fine.

thanks in advance for any help you can provide.
doxieland

my advice would be to not even mess with it, I would call CSR and have them send you a new one (will probably be another refurbished one). If problem continues again then request a technician to come out and look at your set-up and replace with a new one.

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