[mikhu]

Try again with customer retention. I paid basically nothing ($20 shipping) for my HR10-250 only two months ago and just got the HR20 as a replacement unit for free due to the HR10 not operating correctly. We still don't know if the failure of the HR10 was a modem failure or a failure to work with the wireless phone system that feeds my house (advanced tech support called it a modem failure).

The HR10 was a leased unit, but I was told it carries a one year warranty so it was covered anyway. If you got yours in April it should be a leased unit as well, so you could try to talk them into giving you a replacement since they are going all HR20 eventually anyway.

 

[mikhu]

One more thing, on a couple other threads a few people have said they have had to pay $99 for the HR20 but then they get an instant credit for $99 on their account. You may want to try for that as well.