I recently switched from E* to D*. While I wasn't unhappy with e*, I really liked the D* equipment and got an HR34 and 3 additional HD tuners. I was really happy with the service until a few days ago. At that time we experienced about 26 hours of pixilization and dropouts which ranged from mild to severe (meaning the service was unwatchable for more than an hour).
So...I called customer support, who spent the entire time telling me we had weather in our area (Lansing Michigan area). I even escalated up to a supervisor who just kept repeating the same thing. While it is true we had some weather, the weather was light snow, and I also had checked to ensure that the dish was free of snow. There was really nothing I could see with our signal strangth which seemed different than at install time, but the customer service folks seemed unconcerned about the duration of the issues and just kept going back to their "script" which says we had weather in the area. After pushing quite hard, they did agree to send out a technician. when he came out hoewever the "weather" was gone and he found no real issue except for a few slightly loose connectors.
I guess my concern is with this is if this performance is what we should expect from D* when there is "weather" in the area. With E*, we would experience short interruptions from time to time, but only when we received very heavy rain or snow. They also occured very infrequently. This is not at all what we had last week when we were experiencing these problems. Is there something else which should be checked? Is there any way to get the customer service folks to do more than look at weather maps and place the blame there?
So far, I really love the receivers, but I am very dissatisified with the performance and service received from d*....
So...I called customer support, who spent the entire time telling me we had weather in our area (Lansing Michigan area). I even escalated up to a supervisor who just kept repeating the same thing. While it is true we had some weather, the weather was light snow, and I also had checked to ensure that the dish was free of snow. There was really nothing I could see with our signal strangth which seemed different than at install time, but the customer service folks seemed unconcerned about the duration of the issues and just kept going back to their "script" which says we had weather in the area. After pushing quite hard, they did agree to send out a technician. when he came out hoewever the "weather" was gone and he found no real issue except for a few slightly loose connectors.
I guess my concern is with this is if this performance is what we should expect from D* when there is "weather" in the area. With E*, we would experience short interruptions from time to time, but only when we received very heavy rain or snow. They also occured very infrequently. This is not at all what we had last week when we were experiencing these problems. Is there something else which should be checked? Is there any way to get the customer service folks to do more than look at weather maps and place the blame there?
So far, I really love the receivers, but I am very dissatisified with the performance and service received from d*....