[parts.man]

I see someone else long ago asked the same question, but this is a little different. Finally talked a friend into going HD, got a deal with Directv, and installer shows up. Old 101/110/199 dish mounted on eave and he looked at it and said, according to my friend, that he couldn't mount it on a house with a metal roof. Friend adamantly refused pole install as he really didn't want a pole in his yard but mostly because he didn't want to pay the guy $75 so he sent him on his way. So I guess he and I will be doing the install now if he wishes to proceed. Now I assumed he could mount it on the eave where the other one was--question is, is there anything about a metal roof (other than don't attach to it because of structural integrity and movement) that I'm missing. Friend wasn't sure exactly what he meant when he said it and he had just learned of a death in his family and didn't really want to mess with this guy. If he couldn't mount it on the house, shouldn't the pole install be free? Thanks.

 

[HoTat2]

I'm afraid the installer is correct, at least from the standpoint of DIRECTV policy;

From their "Field Operations Training" manual p. 183, pub. in 2010

Mounting Surfaces to Avoid

... Metal roofs - A metal roof has raised ribs to allow snow and
moisture run off, so a flat stable surface is not attainable.

And no, a pole mount falls into the category of a custom installation and is an extra charge. Your friend is not freely entitled to it sorry to say.

 

[Beerstalker]

I'm afraid the installer is correct, at least from the standpoint of DIRECTV policy;

From their "Field Operations Training" manual p. 183, pub. in 2010

And no, a pole mount falls into the category of a custom installation and is an extra charge. Your friend is not freely entitled to it sorry to say.

Is that still the case? I thought that the rules were changed to where if a pole mount was the only way to do the install it was free, but if it was customer requested then they had to pay?

Either way I do agree with the installer and DirecTV policy. It's not a good idea to install one on a steel roof. Not only can it hurt with snow buildup, but also is much harder to seal against leaks, and can lead to the roof rusting prematurely.

Is there a place on the side of the house they could mount it?

 

[revolg]

no sir! a kaku is a free pole mount within 20 feet of the house. what is odd is the 18 inch dish is a custom charge for a pole mount lol, call dtv and ask them im sure

 

[MrShowtime]

no sir! a kaku is a free pole mount within 20 feet of the house. what is odd is the 18 inch dish is a custom charge for a pole mount lol, call dtv and ask them im sure

Not here it isn't. If there is line of sight on the house and the customer requests it, they can be charged wherever to pole goes. If there isn't line of sight and a pole has to go in, then they can't be charged

 

[revolg]

Then yall must have a contractor up there. Im waiting for directv to fire all there out of house groups so, customers can actually see dtv is a good company.

 

[MrShowtime]

Then yall must have a contractor up there. Im waiting for directv to fire all there out of house groups so, customers can actually see dtv is a good company.

my hsp out performs O&O on almost every single metric, and these are metrics that dtv sets

 

[wallfishman]

Then yall must have a contractor up there. Im waiting for directv to fire all there out of house groups so, customers can actually see dtv is a good company.

whens that suppose to happen ???? oh thats right never..

 

[revolg]

Very true. ^ but if I did it would change a lot of things. There are good contractors out there. But majority want to hike prices or charge for stuff to make more money an to rip the customer off.

 

[west99999]

"3) A Ground Pole Mount is considered standard on all KA/KU ODUs"

Quoted from dtv installation manual. NO charge no matter customer request, los, metal roof, etc.....

 

[r028806]

Pole mount is free at new installation 20 ft of cable buried free also under standard professional installation. Dish does not need to be roof mounted anyway. Depending on line of site and home construction dish may be mount on side of home. Metal roof installation cannot be done as it is a damage claim against the installer every time due to roof leak. Also metal roof is not as safe to walk on. Techs almost never mount dish on roof by walking on the roof. :grin: