For the last few weeks, I've been sitting in limbo waiting for an office in Colorado to contact me. The weekend after Thanksgiving, we suddenly got a blue screen on our television with a note to call customer service. The representative proceeded to tell me that our service had been discontinued and our account put on hold pending investigation into our "questionable identity". Since then, I've placed at least a dozen calls into the service center and spoken with probably every supervisor there who tells me there is nothing they can tell me, that I have to speak with this office in Colorado - of which they won't give me a phone number for. For the first two weeks, we were told someone from that office would be contacting us within 24 hours. Then it went to, "well... someone should be calling you, but you'll definitely get a letter from the office within four weeks. It’s now been three weeks and we haven't received anything and I doubt seriously if we receive anything next week. The kicker, I have a security clearance. I've always paid my bills on time and have never stolen anything. If this company damages my clearance in any way, I will definitely be taking them to court. As it is for now, we don't know what they are thinking or when they will be contacting us. We are just flabbergasted and dumbfounded at the quality of customer service and how this company treats their customers.