Ok so here is the deal...I just spent 60 min on the phone with "advanced technical support" and they say there is nothing I can do...we are sending you a new box for free. Knowing there are people on here that no doubt have more knoledge than the tech support I figured I would pose the question here since I am a bit ticked off that I am loosing like 24 hours of recorded shows half of which I hadn't watched yet.
Here is what happened. I was watching a DVR event...3 in a row in fact. Show ends I hit stop and it jumps out to the screen where it asks if you want keep, delete etc. I notice that the box in the upper right of the screen is black but there is audio from whatever show is on the last channel viewed. I hit done and Exit from the DVR list. Black screen with audio. I hit menu, setup and reset (the first one, just the receiver). Everything shuts off as it should, and then I get a blue screen saying it was starting up...then another that says almost there please be patient...then a black screen and quickly to a snowy screen. So I go to my box and hit the red button. Same series, two blues, black and then snow. I try shutting the box off with the remote...nope...with the button on the box...nope. Call DTV (check your cables blah blah blah) get to advanced tech...ok lets format the HD. Hit rest wait for the black screen and then hold record and down arrow for 15 sec. Record light never comes on. So the tech wants to try it with RCA cables...fine...we do it again and the same thing happens. So they basically say the box is toast we will send you a new one for free (well duh) and credit your account the DVR fee for the month (woopee $5 yea that makes up for all the shows I just lost and the hour of my time lost...and the fact that I can't watch TV in my living room.)
So anyone here want to take a crack at this one? Am I really toast? Any way to get my shows off the HD?