Not really. I always like to have the most up to date software, as it usually contains fixes.
Receive Updates (On/Off)
Would you like to have the ability to dictate whether or not your DVR (or receiver) automatically receives software updates?
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Plus, this is already being discussed here:
http://www.dbstalk.com/showthread.php?t=133456
Edit: That is your thread also, so you obviously know it is being discussed there.
http://www.dbstalk.com/showthread.php?t=133456
Edit: That is your thread also, so you obviously know it is being discussed there.
So you would not want that option? or you don't think it will happen?AirRocker said:Not gonna happen...
Absolutely not - DirecTv needs to have control over this. It would be a nightmare to support all the various versions people may have "frozen" on their machines.
100% guarantee that it will never happen.
One of DirecTV's top peeves with the TiVo software is that they couldn't count on the version of software on the unit.
One of DirecTV's top peeves with the TiVo software is that they couldn't count on the version of software on the unit.
I don't really care to have the option, as I've been lucky and haven't experience the problems that others are seeing... But I can pretty much guarantee that it won't happen because it would be a nightmare to support... Having everything on the same version makes it much easier for them...BattleScott said:So you would not want that option? or you don't think it will happen?
Agree...plus...I am almost positive you will never see this option deployed for all the reasons you've mentioned.AirRocker said:I don't really care to have the option, as I've been lucky and haven't experience the problems that others are seeing... But I can pretty much guarantee that it won't happen because it would be a nightmare to support... Having everything on the same version makes it much easier for them...
What would they be supporting if the customer was satisfied?Sirshagg said:Absolutely not - DirecTv needs to have control over this. It would be a nightmare to support all the various versions people may have "frozen" on their machines.
I usually don't call when I'm not having issues.
If I was having issues, I would likely update the software myself.
People are still gonna have some issues... No matter how solid the release is...BattleScott said:What would they be supporting if the customer was satisfied?
I usually don't call when I'm not having issues.
If I was having issues, I would likely update the software myself.
Supporting 17 million different hardware configurations is tough enough... If you add in a variety of different software releases people could be running, the numbers become outrageous...
While I don't think it will ever be implemented into our systems, I would prefer to have some type of "Rollback" feature along with the ability to not update your box.
For the Techies out there, this is no different than updating your Video card with the latest drivers, then the moment the computer reboots, and it either slows your system to a crawl or it blue screens. You uninstall the latest drivers and install the original, and your system is back to normal.
Now in the real world, this scenario happens all the time, and it's been happening to some of our DVRs. The average consumer would probably not understand the ability to Rollback to an earlier firmware, so this is where Support comes into play.
I asked this question yesterday to no response:
Is there a database that has a list of hardware connection and configuration scenarios that may help produce trend data that may help find resolutions to the issues many people are having?
For the Techies out there, this is no different than updating your Video card with the latest drivers, then the moment the computer reboots, and it either slows your system to a crawl or it blue screens. You uninstall the latest drivers and install the original, and your system is back to normal.
Now in the real world, this scenario happens all the time, and it's been happening to some of our DVRs. The average consumer would probably not understand the ability to Rollback to an earlier firmware, so this is where Support comes into play.
I asked this question yesterday to no response:
Is there a database that has a list of hardware connection and configuration scenarios that may help produce trend data that may help find resolutions to the issues many people are having?
I must admit that I do not 'frequently' call for support, but in the times that I have, not once has the CSR ever done anything based on the devices software version. They follow a sequence of pre-programmed support steps, checking the software version of the device would just be added to the program.AirRocker said:People are still gonna have some issues... No matter how solid the release is...
Supporting 17 million different hardware configurations is tough enough... If you add in a variety of different software releases people could be running, the numbers become outrageous...
the current procedure
1) check power
2) check signal strength
3) reset
4) power off / unplug / reset
5) reset all
6) replace receiver
the new procedure
1) check power
2) check signal strength
3) reset
4) power off / unplug / reset
5) reset all
6) check software / force update
7) replace receiver
OK. If you read this site a lot you've read my posts a lot, cause heck... I have a lot of them. I hope you have found that I try to be fair, I try to be polite. I hope that comes through.
But, I have to give you a straightforward and honest answer here, and I'm going to post this exact same thing in the other thread on this same issue:
It's not going to happen.
Our members who frequent the DLB threads often ask for a straightforward statement from DIRECTV. I don't work for them, but I do know a few people there. So let me say it again.
It's not going to happen.
I understand how frustrating it can be not knowing all the facts of the situation and I try to share the things I can. I can share this... there is not now, nor will there ever be, any option on a DIRECTV-branded receiver to download anything but the current CE or national release, and there will never be an option to turn off automatic updates.
I choose not to close this thread, because there's no reason to close it. I just hope you understand that no amount of discussion will change this.
But, I have to give you a straightforward and honest answer here, and I'm going to post this exact same thing in the other thread on this same issue:
It's not going to happen.
Our members who frequent the DLB threads often ask for a straightforward statement from DIRECTV. I don't work for them, but I do know a few people there. So let me say it again.
It's not going to happen.
I understand how frustrating it can be not knowing all the facts of the situation and I try to share the things I can. I can share this... there is not now, nor will there ever be, any option on a DIRECTV-branded receiver to download anything but the current CE or national release, and there will never be an option to turn off automatic updates.
I choose not to close this thread, because there's no reason to close it. I just hope you understand that no amount of discussion will change this.
Yes there is but it is for internal use only. DIRECTV works very hard to resolve these kinds of issues.groove93 said:Is there a database that has a list of hardware connection and configuration scenarios that may help produce trend data that may help find resolutions to the issues many people are having?
It's not just about the CSRs .. Things change behind the scenes that could make it a maintenance nightmare. Suppose DIRECTV added more information to the guide data .. The old versions would likely not handle this correctly so either DIRECTV would have to test that version exhaustively or forego moving ahead with the added information that will be beneficial to most customers.BattleScott said:I must admit that I do not 'frequently' call for support, but in the times that I have, not once has the CSR ever done anything based on the devices software version. They follow a sequence of pre-programmed support steps, checking the software version of the device would just be added to the program.
So we are stuck with an inability to add features that folks may want or in extreme cases DIRECTV may not be able to fix a critical problem because there is a huge unknown with the install base.
Using a windows type of interactive update process would address both sides.
If I have the automatic apply mode off, let me know there is an update waiting, maybe give a message that is a critical update that is needed to add or fix whatever.
If I have the automatic apply mode off, let me know there is an update waiting, maybe give a message that is a critical update that is needed to add or fix whatever.
I voted "no". Support is hard enough when various DirecTV Receiver and DVR models have different versions of software because the national releases are not all synchronized. It would be impossible if folks could keep their equipment "stuck" at whatever version they wanted.
I don't want that and as Stuart has said IT WILL NEVER HAPPEN. The reason the CSR doesn't ask what software you have is because based on the receiver you have the CSR KNOWS WHAT YOUR NR SOFTWARE IS.
That said, since its never going to happen, I personally think this thread should be closed.
That said, since its never going to happen, I personally think this thread should be closed.
I voted no, simply because I see know benefit for me. Even if there is an issue I would much rather have confidence (how little remains) that the CSR has some clue based on the current release. i can only imagine what a nightmare it is trying to support all of the TiVo units that have never had a phone line hooked up plus all of the hacking...God what a mess.
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