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Received a great deal from Directv

927 Views 2 Replies 2 Participants Last post by  RedhawkSP
Been a customer for over two years and recently purchased an HDTV so called Directv to get HD installation and service. They said it would cost me $99 for the HD DVR and $19.95 for the installation. Told them I didn't want to pay anything for the HD DVR or installation and told them to get me to their cancellation department to disconnect service, since I can get the above for free from my local cable company.

The guy offered me a free HD DVR, free installation to include any line running or fishing behind walls (even put the note on the work order for me and made the note say that I will be reimbursed for any out of pocket expenses when it comes to installation even things beyond standard installation), NFL Sunday Ticket for $50 and free Superfan.

I know I probably won't get reimbursed for the work outside of standard installation, but figured I could try. I know the installer will have to fish another line to my bedroom for my SD Dvr and will probably have to pay for that. But, outside of that I think I got a great deal. Have a installation date of Oct. 15 and have been enjoying the Sunday Ticket for 2 weeks now (Go Skins!).

Does Directv always do these kind of things for customer retention?
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IIP said:
It varies from account to account. The best way to get a good deal is to 1) pay your bill before the due date, and 2) don't ask for freebies often.
Have always had paperless billing with autopay and this was the first time I have ever called since I set up service.
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