You never know what happened to it at fedex. Don't worry about the remote they don't want it back. And I am sure it wouldn't hurt you to put some old newspaper in the box.
Recovery kit box is pretty junky
So, I received a "recovery kit" box to return a defective HR20, and I surprised at how junky it is. It looks like it's already been used a few times and the top flaps were only held down by a piece of tape in one corner -- I'm lucky the return shipping label didn't fall out.
I hope the receiver can survive the return trip. Their internal packing doesn't keep the machine from sliding from side-to-side in the box, and there's no way to put the remote in there without pushing the face of the machine right up against the side of the box -- a perfect recipe for damage.
What's the deal on this? Do they really expect it to be shipped back with packaging that poor? I was shocked to see this, really. Since I have the original box, I am tempted to put it in that instead, but not sure if this will cause their system to go nelly as it's not expecting to receive it like that.
I guess the question is, if I use their box and packing materials, who's liable for the damages if he gets banged up (which, odds are very likely, it will)? As long as it's THEM, I'll use whatever they want.
I hope the receiver can survive the return trip. Their internal packing doesn't keep the machine from sliding from side-to-side in the box, and there's no way to put the remote in there without pushing the face of the machine right up against the side of the box -- a perfect recipe for damage.
What's the deal on this? Do they really expect it to be shipped back with packaging that poor? I was shocked to see this, really. Since I have the original box, I am tempted to put it in that instead, but not sure if this will cause their system to go nelly as it's not expecting to receive it like that.
I guess the question is, if I use their box and packing materials, who's liable for the damages if he gets banged up (which, odds are very likely, it will)? As long as it's THEM, I'll use whatever they want.
1 - 20 of 34 Posts
When my R-15 went belly up last winter the recovery kit I received consisted of a return shipping label inside the box with the replacement player. They wanted that box used for the return.
We can be petty certain that all of D* shipments are insured. You never know, maybe they want the unit to get damaged in shipment. Maybe it is more lucrative for them to file a shipping damage claim and scrap the unit than it is to refurb it and put it back into circulation.
Just a thought.
We can be petty certain that all of D* shipments are insured. You never know, maybe they want the unit to get damaged in shipment. Maybe it is more lucrative for them to file a shipping damage claim and scrap the unit than it is to refurb it and put it back into circulation.
Just a thought.
The recovery sheet specifies that you return the remote without batteries.Mertzen said:You never know what happened to it at fedex. Don't worry about the remote they don't want it back. And I am sure it wouldn't hurt you to put some old newspaper in the box.
I think the whole recovery idea stinks!!
It's worth noting when your recovery kit has been mishandled before it gets to you, but the idea of a recovery kit is actually very good in my opinion. It cuts down on electronic waste, and states like California place responsibility on the manufacturer for recycling. It also allows DIRECTV to cut down on manufacturing costs if the recovered receiver is reusable.
If the recovery kit you received was damaged, call DirecTV and request a new recovery kit.
Just make sure you tell them to cancel the old recovery kit (which they probably won't even though you say something). With two recovery kits out, they'll then expect two receivers back, and they'll charge you a non-return fee for the phantom receiver.
Keep your FedEx tracking number and track your shipment online with FedEx, so you can prove DirecTV received the returned receiver. You'll need this information when you call to have them credit the non-return fee back to your account.
Also, if you are on autopay through a credit card or direct debit to your checking account, you may want to turn that off. DirecTV will charge the non-return fee to your credit card or take the money out of your checking account. When they correct the error, they will NOT put the money back into your checking account or credit card. They will only issue a credit to your DirecTV account which you will need to work off over the next several months.
Just make sure you tell them to cancel the old recovery kit (which they probably won't even though you say something). With two recovery kits out, they'll then expect two receivers back, and they'll charge you a non-return fee for the phantom receiver.
Keep your FedEx tracking number and track your shipment online with FedEx, so you can prove DirecTV received the returned receiver. You'll need this information when you call to have them credit the non-return fee back to your account.
Also, if you are on autopay through a credit card or direct debit to your checking account, you may want to turn that off. DirecTV will charge the non-return fee to your credit card or take the money out of your checking account. When they correct the error, they will NOT put the money back into your checking account or credit card. They will only issue a credit to your DirecTV account which you will need to work off over the next several months.
Stuart, I'm not sure I understand what you are saying. I didn't say that the recovery kit was a bad idea -- I was just surprised that it's not something designed to properly protect the receiver from damage. It looks like something you'd get from a not-great eBay seller.Stuart Sweet said:It's worth noting when your recovery kit has been mishandled before it gets to you, but the idea of a recovery kit is actually very good in my opinion. It cuts down on electronic waste, and states like California place responsibility on the manufacturer for recycling. It also allows DIRECTV to cut down on manufacturing costs if the recovered receiver is reusable.
Not damaged really -- just not sealed and doesn't contain adequate padding to protect all sides of the receiver.Upstream said:If the recovery kit you received was damaged, call DirecTV and request a new recovery kit.
The way I see it, it's their choice to put the padding in that they deem appropriate - if it doesn't work that's their problem. They asked you to put the damaged receiver in the box with the two pads on either side - just do it and forget about it. If it comes back to bite you (I've done this three times now without a problem) then take it up with management and get it corrected, but I wouldn't see that as coming to fruition.videojanitor said:Not damaged really -- just not sealed and doesn't contain adequate padding to protect all sides of the receiver.
As far as the box not being sealed when it got to you... kinda doesn't matter now does it? It got to you an no one stole the two pieces of styrofoam or the instructions sheet out of the box.
Shipping companies have policies and requirements for minimum shipping package and materials. I think UPS requires at 3" of packing material around the complete item to be considered for a damage claim. I'm not sure about Fedex tho. Also, UPS has an automatic $100 insurance on any ground shipment as well. It would have to be a pretty low end receiver for DirecTV to play that game.dj2cohen said:.....We can be petty certain that all of D* shipments are insured. You never know, maybe they want the unit to get damaged in shipment. Maybe it is more lucrative for them to file a shipping damage claim and scrap the unit than it is to refurb it and put it back into circulation.
Just a thought.
$100 bucks for a broken receiver, I would say directv wins that battle.
Not necessarily for the HR2X DVR series units I wouldn't think.
There is no way $100 would be adequate protection for a broken box.
I have to imagine that DirecTV self-insures the return shipments, rather than pay additional insurance, especially if they have a $100 damage claim included for free with the shipment.
Their most expensive box costs them about $250 when new. The others cost $150, $130, and $45.
Based just on DirecTV's churn rate, they would be shipping over 100,000 boxes a week. The cost of additional insurance on those boxes must easily exceed DirecTV's actual losses from shipping damage.
Their most expensive box costs them about $250 when new. The others cost $150, $130, and $45.
Based just on DirecTV's churn rate, they would be shipping over 100,000 boxes a week. The cost of additional insurance on those boxes must easily exceed DirecTV's actual losses from shipping damage.
And THAT, unfortunately, is exactly the way it works.Upstream said:.....Keep your FedEx tracking number and track your shipment online with FedEx, so you can prove DirecTV received the returned receiver. You'll need this information when you call to have them credit the non-return fee back to your account.
Also, if you are on autopay through a credit card or direct debit to your checking account, you may want to turn that off. DirecTV will charge the non-return fee to your credit card or take the money out of your checking account. When they correct the error, they will NOT put the money back into your checking account or credit card. They will only issue a credit to your DirecTV account which you will need to work off over the next several months.
Well thanks for the tip on that. I will definitely be turning that "feature" off for the time being.
yeah that way I can get someone else's junk!!!Stuart Sweet said:It's worth noting when your recovery kit has been mishandled before it gets to you, but the idea of a recovery kit is actually very good in my opinion. It cuts down on electronic waste, and states like California place responsibility on the manufacturer for recycling. It also allows DIRECTV to cut down on manufacturing costs if the recovered receiver is reusable.
Not necessarily. When I deactivated my H20 (after upgrading to a HR20), it took them several weeks to send me the return kit. I dropped it off at the nearest FedEx-Kinkos a few days later and checked the tracking number after a few more days to verify that it had been delivered to Directv in Memphis. The next day I checked my account online and it showed that a NRF had been added to my account (but not charged to my CC via autopay). I called and the CSR checked and found that the charge had been deleted from my account.Upstream said:If the recovery kit you received was damaged, call DirecTV and request a new recovery kit.
Just make sure you tell them to cancel the old recovery kit (which they probably won't even though you say something). With two recovery kits out, they'll then expect two receivers back, and they'll charge you a non-return fee for the phantom receiver.
Keep your FedEx tracking number and track your shipment online with FedEx, so you can prove DirecTV received the returned receiver. You'll need this information when you call to have them credit the non-return fee back to your account.
Also, if you are on autopay through a credit card or direct debit to your checking account, you may want to turn that off. DirecTV will charge the non-return fee to your credit card or take the money out of your checking account. When they correct the error, they will NOT put the money back into your checking account or credit card. They will only issue a credit to your DirecTV account which you will need to work off over the next several months.
It could be that I was just lucky with the timing.
Bob -- with credit card autopay, they sometimes post the charge to your account before they charge your credit card. So if you catch the charge on line, you can get it credited back to your account before the charge hits your credit card. But you have to be lucky with the timing. If you don't catch the charge before they bill your credit card, then they will not credit back your credit card. But you still have the option of calling your credit card company to dispute the fraudulent charge.
Either way, it is still a lot of hassle.
Either way, it is still a lot of hassle.
1 - 20 of 34 Posts
- This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
DBSTalk Forum
A forum community dedicated to digital bit streaming enthusiasts. Come join the discussion about programming, content, and reception, home theaters, displays, models, styles, satellites, reviews, accessories, classifieds, and more!
Full Forum Listing
Recommended Communities
