Try later or another day. You probably have to play CSR roulette.jamieh1 said:Called, No discount offered, no free Red Zone. Spoke to retention dept.
They gave you ST for free?kentcore said:Called regular customer service today. Got a friendly voice on the line. When I asked if I could get just the Red Zone channel again this year I was told no, that's only available with the full ST. The CSR offered the ST Max package for $148 (half off) but when I asked again for just the Red Zone the CSR offered the regular ST w/Red Zone for NO CHARGE provided I stay with DirecTV for the next 12 months. Hell, I've been with them nearly 20 years now -- what's one more!