Hmm, I'd gotten the impression that user satisfaction was getting reasonably high, on average. I figured that meant that, between getting swapped out and downloading new releases, most folks were ending up in pretty good shape. I'm sorry to learn that it's still pretty much a random process.
More accurately, I'm puzzled. It seems to me that failures have to be due to one or more of the following:
1. Site prep issues: signal, temperature, power
2. User behavior: doing some unspecified bad stuff
3. Hardware
4. Software
Software can't be that bad or everyone would be having problems, whereas the majority now report satisfaction. An exception would be if the unhappy folks are doing something (49 SLs?) that other aren't and that the box should, but doesn't, handle. Swaps should handle hardware.
So, either folks aren't swapping out their bad hardware or the differences in satisfaction are attributable to different usage behaviors????
I feel like I'm missing something here....
More accurately, I'm puzzled. It seems to me that failures have to be due to one or more of the following:
1. Site prep issues: signal, temperature, power
2. User behavior: doing some unspecified bad stuff
3. Hardware
4. Software
Software can't be that bad or everyone would be having problems, whereas the majority now report satisfaction. An exception would be if the unhappy folks are doing something (49 SLs?) that other aren't and that the box should, but doesn't, handle. Swaps should handle hardware.
So, either folks aren't swapping out their bad hardware or the differences in satisfaction are attributable to different usage behaviors????
I feel like I'm missing something here....
I think I'll do both types of reset, just as I did with my current unit before requesting (demanding?) the replacement unit.
