[RoyGBiv]

Can someone remind me how I can "refresh" my service on the D* website? I have done it in the past. Now that D* has redone it's website, I can't figure out how to do it.

TIA

SMK

 

[Michael D'Angelo]

Login to your account and scroll all the way down to the bottom-->click "Sound & Picture"-->Please Call Customer Service X745-->then click the "Click Here" link-->select your receiver and select refresh service.

 

[AirRocker]

https://www.directv.com/DTVAPP/mydirectv/mysystem/mySystemResendAuthorization.jsp

 

[RoyGBiv]

Thanks. I just got there.

SMK

 

[goober22]

For something that seems to save so much CSR time by allowing a customer to refresh their own services, I'm surprised that it is HIDDEN so well!

 

[dishrich]

Hey, speaking of refreshing, has anyone else noticed that it appears that D* NO longer lets you do an automated refresh over the phone any longer. When I tried doing a 721 as I have done many times in the past, it took me over to a CSR, which (of course) was VERY time consuming. Figures D* would take something away to make people lives easier...

And before anyone mentions the website, most of my clients don't even have their accounts setup on the website, so that is of NO value to me in these cases.