My mom recently upgraded to a ViP211. Since the upgrade she has been having trouble with her remote. For the first hour or so the receiver is not responsive to the remote's inputs. If you walk up to the receiver and put the remote over the IR receiver, then you can get a response. Eventually it gets better.
I have only recently gotten involved in trouble shooting this problem for her, but the installer has been to her house several times, they've replaced the remote, replaced the batteries, and Dish just sent out a replacement receiver. I went over and helped activate the new receiver for them. The new receiver is having the same exact problem as the original one. I even tried the original remote and the replacement remote with the new receiver.
I saw one post in the archive with a similar problem described, but I didn't see any responses. The original poster thought that turning on the receiver from the front panel seemed to help, but it sounds like the receiver has a design flaw in the IR receiver area.
Any thoughts?
I have only recently gotten involved in trouble shooting this problem for her, but the installer has been to her house several times, they've replaced the remote, replaced the batteries, and Dish just sent out a replacement receiver. I went over and helped activate the new receiver for them. The new receiver is having the same exact problem as the original one. I even tried the original remote and the replacement remote with the new receiver.
I saw one post in the archive with a similar problem described, but I didn't see any responses. The original poster thought that turning on the receiver from the front panel seemed to help, but it sounds like the receiver has a design flaw in the IR receiver area.
Any thoughts?