Remote Recordings Failed

I am having the same problem with my HR34. I posted a question about it a few weeks ago but never got an answer. When I view the details in history about why it failed, it has this message:

"This remote recording (serial#=xxxxxxxxxx) was canceled because another matching program was scheduled to record. (3011)"

I usually see a choice of recording options when setting up a recording:

1. Record if Possible
2. Definitely record

I always choose #2. Did either of you see this menu?

I just tested it and it started right up.

Is it past the time that these were set to record?

I tried it again and made sure that I selected the "definitely record" option. It again failed to record with the same message in my history.

At this point I would post more information.

Show
Channel
Time


Have you tested this when at home? I would just choose a random show that is on and set it to record.

Shades228 said:

At this point I would post more information.

Show
Channel
Time

Have you tested this when at home? I would just choose a random show that is on and set it to record.

Click to expand...

The show, channel, or time is irrelevant. I get the same failure no matter what or when I am trying to record. I have tried when at home and get the same failure. I also get the same failure when I try it from the Directv web site.

I'm experiencing the same issue! Any attempt to remote record from the web client results in the situation above. I've tried resetting the unit. No dice. Recording from the unit is not an issue. Any more ideas before I call support?

I have been using the DirecTV iPhone app for some time with perfect results on my HR34. A couple days ago I came home and found that a recording that had been programmed successfully via the iPhone app had not recorded. The same thing happened with every program I have tried to record this way since. Tonight I rebooted the HR34 to see if that would make a difference but it did not.

I can program a recording directly on the HR34 and it will record but not with the iPhone app even though I get a "successful" reply. I have confirmed that the problem is only with the HR34. When I use the app for my other receivers the recording still takes place.

I know there was a recent HR34 download that added the "genie." I wonder if that had anything to do with this problem.

I just received the latest update with the "Genie" option on my HR34. And I used the Android app on my phone and it sets up recordings fine. I also tried the scheduling via the DIRECTV mobile app and it was successful.

The only strange thing is the Android app won't work when I'm on my home wifi, but will work via the phones 4G connection.

I've had both success and failure. Of approximately 10 settings via the iPad app, I've had one failure. Fortunately it was something I'm glad it didn't record...the Browns loss against Buffalo two weeks ago.