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Administrator
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Discussion Starter · #1 ·
I was dreading this time of year when I had to cancel or renew. Chat was unavailable so I called.

Instead of waiting on hold forever only to talk to someone with a thick accent I couldn't understand, the automated prompt offered me another year of what I had...Music & Entertainment for $72. Quick & painless.
 

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Godfather
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2,090 Posts
I was dreading this time of year when I had to cancel or renew. Chat was unavailable so I called.

Instead of waiting on hold forever only to talk to someone with a thick accent I couldn't understand, the automated prompt offered me another year of what I had...Music & Entertainment for $72. Quick & painless.
Same thing happened to me a few months ago. I was both surprised and pleased! They must have gotten so much negative feedback on their renewal process that they revamped it.
 
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