[Slione]

First post for me, been lurking around for sometime....anyway I installed my HR20-700 last Sunday and during the setup process with D* I had a problem getting my local channels through the dish. I ended up getting sent from the first tech support to a second (higher) level and the guy finally determined I needed a new box so he made an order for me. About 5 minutes after I hung up the phone the channels started working so I called back to cancel the order. Well they shipped it anyhow! I haven't experienced a lot of problems other than it locked up a couple of times so my question is should I swap the one I have installed with the refurbed unit they sent? Is there anything a refurbed unit may have had done to it that the other one has not?

Thanks.

 

[DishDog]

You might want to use your present unit for a couple of weeks and then decide.

If you swap the units, I believe you also have to swap the access cards.

BTW, welcome to the forum Silone.

 

[jlancaster]

You might want to use your present unit for a couple of weeks and then decide.

If you swap the units, I believe you also have to swap the access cards.

BTW, welcome to the forum Silone.

Good advise dishdog gave.. you may as well post sat signals w/transponder info so we know whether it was a customer service error and not a signal one.

Good luck!

 

[Slione]

Thanks for the advise on how to possibly handle my situation. One more question though, on the paper work I received with the refurbed unit it says to ship it back within 7 days, any idea if I held onto it for a few more if they would charge me for it? I don't want to "buy" another unit if I don't have to!

 

[veryoldschool]

Thanks for the advise on how to possibly handle my situation. One more question though, on the paper work I received with the refurbed unit it says to ship it back within 7 days, any idea if I held onto it for a few more if they would charge me for it? I don't want to "buy" another unit if I don't have to!

I have one waiting to go back now. The "week" is normal. If you [as I have] hold on to it longer, you might be charged. BUT it will be credited to your account when you do ship it back or call D* and give them the tracking number. No real big deal & I think it would be worth "seeing what you have" first.

 

[harsh]

Given the range of PQ claimed by some users, I'd want to somehow compare the two. Several have commented how much better (or poorer) their replacement receivers were.