Joined
·
21 Posts
After weeks of calling and trying to get someone to believe that my previous HR20-700 had issues (wouldn't retain guide information for more than a few hours, daily reboots, etc), I finally was able to convince them to send me a replacement. So yesterday, my Refurbished HR20-700 arrived (I don't mind the refurb, as I don't get HD Locals yet from Directv, so the OTA is a must!).
A little setup background. The old receiver was connected via an SWM-8 (FTM-2)on a line that is also split to run an HR21-700. It was also hooked up to the network via a WGA600N and had rabbit ears for OTA. I have an antenna wired in to the SWM-8 also, but hadn't been using it for OTA on this receiver yet (I am using that for another HR20 and an HR21), but I still have a diplexer to split out the Sat and Ant signals before it goes into the Sat 1/FTM input.
I unplugged all the cables from the old receiver, pulled the box out of the entertainment center, put the new receiver in its placed and plugged everything right back in. The only change was that I decided to use the OTA coming from the SWM-8 rather than the rabbit ears. Then the issues began...
1) Upon initial startup, the receiver could not find any satellite signals. Nothing but 771 messages. After quite a while of dinking around with checking cables (same cables that had worked with the other receiver, mind you), removing the network connection, etc. I finally decided to remove the SWM-fed OTA connection. After removing that connection and restarting, I was magically able to see all the Sats. Any one ever seen something like this where the OTA connection was causing the Sat communication to be lost? Seems extremely weird to me, but wait, there's more.
2) After finally getting the Sat signals and being able to boot up the machine fully, I go to get the box activated. They do their thing and...nothing. Getting 711 messages (service not activated). They spend another hour deactivating/reactivating/resetting/making this receiver primary/blah blah blah, and still 711 messages. Then they have me try using the card from the receiver I was replacing. So I put that in, the do their thing to associate the Receiver ID with the Access Card ID, and yippee, no longer getting 711 messages...but now getting 764 messages (using the wrong card). Everything on their side looks like everything should be active, but on my side, nothing they try has any impact. Since the CSRs don't know much (or anything in some cases) about the SWM-8, I didn't bother to ask them about it, but I am curious if there could be something in my setup that may be preventing their communication to my access card? I hesitate to think that would be the case since I have 2 other receivers running with all the same setup (same splitters, same diplexers, etc) and recently had Showtime service added which would have had to update something with an access card, right?
Anyway, the case got escalated to a "case manager" who is supposed to get back with me today to continue troubleshooting, but thought I would see if anyone here had any ideas on what else could be the problem.
Thanks in advance.
A little setup background. The old receiver was connected via an SWM-8 (FTM-2)on a line that is also split to run an HR21-700. It was also hooked up to the network via a WGA600N and had rabbit ears for OTA. I have an antenna wired in to the SWM-8 also, but hadn't been using it for OTA on this receiver yet (I am using that for another HR20 and an HR21), but I still have a diplexer to split out the Sat and Ant signals before it goes into the Sat 1/FTM input.
I unplugged all the cables from the old receiver, pulled the box out of the entertainment center, put the new receiver in its placed and plugged everything right back in. The only change was that I decided to use the OTA coming from the SWM-8 rather than the rabbit ears. Then the issues began...
1) Upon initial startup, the receiver could not find any satellite signals. Nothing but 771 messages. After quite a while of dinking around with checking cables (same cables that had worked with the other receiver, mind you), removing the network connection, etc. I finally decided to remove the SWM-fed OTA connection. After removing that connection and restarting, I was magically able to see all the Sats. Any one ever seen something like this where the OTA connection was causing the Sat communication to be lost? Seems extremely weird to me, but wait, there's more.
2) After finally getting the Sat signals and being able to boot up the machine fully, I go to get the box activated. They do their thing and...nothing. Getting 711 messages (service not activated). They spend another hour deactivating/reactivating/resetting/making this receiver primary/blah blah blah, and still 711 messages. Then they have me try using the card from the receiver I was replacing. So I put that in, the do their thing to associate the Receiver ID with the Access Card ID, and yippee, no longer getting 711 messages...but now getting 764 messages (using the wrong card). Everything on their side looks like everything should be active, but on my side, nothing they try has any impact. Since the CSRs don't know much (or anything in some cases) about the SWM-8, I didn't bother to ask them about it, but I am curious if there could be something in my setup that may be preventing their communication to my access card? I hesitate to think that would be the case since I have 2 other receivers running with all the same setup (same splitters, same diplexers, etc) and recently had Showtime service added which would have had to update something with an access card, right?
Anyway, the case got escalated to a "case manager" who is supposed to get back with me today to continue troubleshooting, but thought I would see if anyone here had any ideas on what else could be the problem.
Thanks in advance.
Tried re-wiring to bypass the SWM8 altogether (using a port on the WB68 instead, and attaching b-band converters). Still no luck. I guess I will wait the 3 - 5 days for them to snail mail me another card and see if that is any better...
