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I called Dish customer service to let them know the remote that came with my 301 receiver was a bit wonky, actually has had the same problem for nearly a year, I just got tired of messing with it! I had to depress the "Sat" button with an extended paperclip to get that button to work!

The woman from India said they could send me a new remote, but I'd have to send back the defective one, even though I BOUGHT my equipment outright from the local Radio Shack! I agreed, and two days later, the new remote came via UPS. Also, I have the monthly "service plan".

On a label on the side of the shipping box, it says this:

"If this remote is a replacement, you do not need to return your defective remote to DISH Network.*"
*When Utilizing the Post Receipt Exchange program you will need to return your remote(s) in order to receive replacements."

No bill or return shipping label was in the box. Do you think I need to ship the old remote back, or not?
 

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I recently traded in a 625 for a 722. The installer was there and wanted to check my 301 to make sure it worked. The remote was no good on the 301 so he programmed the tv1 remote for the 625 and said to keep it that dish does not care about remotes. So, I would not worry about it
 

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Hi albert, i am from INdia.

just to let you know, INdia has lot of call centers, and when it's day time in usa, then it's night time in India. and when you would have called dish network, then the lady in the call center in India who picked up your phone must have been half asleep. they usually are since it's night time, late night in India. hence she would have asked you to send your other remote back.

they like to play around i reckon when they are getting bored, after all they are also fed up of talking to customers call every minute. it's all good. don't send it.
 

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albert71292 said:
The woman from India said they could send me a new remote, but I'd have to send back the defective one, even though I BOUGHT my equipment outright from the local Radio Shack!
I agree with others that typically low-value items are not wanted back by most companies.

I am curious, though... why does it matter where you bought it or that you bought it vs leasing it? I've bought lots of products at lots of places, and sometimes companies want defective parts back sometimes they don't... but it makes no difference where or if I bought it.

One reason why a company might want a defective remote back, for example, could be if they have had a significant number of failures with a particular batch/revision and are trying to figure out why it happened.
 
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