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38 Posts
I called Dish customer service to let them know the remote that came with my 301 receiver was a bit wonky, actually has had the same problem for nearly a year, I just got tired of messing with it! I had to depress the "Sat" button with an extended paperclip to get that button to work!
The woman from India said they could send me a new remote, but I'd have to send back the defective one, even though I BOUGHT my equipment outright from the local Radio Shack! I agreed, and two days later, the new remote came via UPS. Also, I have the monthly "service plan".
On a label on the side of the shipping box, it says this:
"If this remote is a replacement, you do not need to return your defective remote to DISH Network.*"
*When Utilizing the Post Receipt Exchange program you will need to return your remote(s) in order to receive replacements."
No bill or return shipping label was in the box. Do you think I need to ship the old remote back, or not?
The woman from India said they could send me a new remote, but I'd have to send back the defective one, even though I BOUGHT my equipment outright from the local Radio Shack! I agreed, and two days later, the new remote came via UPS. Also, I have the monthly "service plan".
On a label on the side of the shipping box, it says this:
"If this remote is a replacement, you do not need to return your defective remote to DISH Network.*"
*When Utilizing the Post Receipt Exchange program you will need to return your remote(s) in order to receive replacements."
No bill or return shipping label was in the box. Do you think I need to ship the old remote back, or not?