[smassey22180]

2 months ago I leased a HR21-100 from Costco. It worked fine until this week. Now it is very sluggish in the menus when compared to our old HR20-100. Tuner 2 has also stopped working a couple of times (we have a SWM LNB). Re-boots fix the tuner temporarily but not the slowness.

Can I simply return the item to Costco and get another one? For some reason I think Directv equipment cannot be returned to the retail vendor.

Thanks
Scott

 

[jodyguercio]

2 months ago I leased a HR21-100 from Costco. It worked fine until this week. Now it is very sluggish in the menus when compared to our old HR20-100. Tuner 2 has also stopped working a couple of times (we have a SWM LNB). Re-boots fix the tuner temporarily but not the slowness.

Can I simply return the item to Costco and get another one? For some reason I think Directv equipment cannot be returned to the retail vendor.

Thanks
Scott

I dont think you can return it to Costco. Directv will replace it for s&h costs unless you have the protection plan and then they will waive those fees. Have you called them and told them you are having a tuner problem?

 

[inkahauts]

You can try.. and maybe pickup a HR22... I'd deactivate the unit before you try and return it though, because Directv may say you have to return it to them... remember its a lease...

 

[rhambling]

do not return the box to costco.

IIRC it says in a red box on the front cover , Do not return this box if it has been activated.

 

[Michael D'Angelo]

You have to call DIRECTV. They will send you a replacement and they will send a prepaid shipping box for FedEx to return the bad unit to them.

 

[evan_s]

Yeah returning it to Costco would be a bad idea. If you deactivate the receiver DirecTV is going to want to recover it and will charge you 470$ if you don't send it back to them.