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Before we completely trash this individual, maybe we should consider the possibility that he may be closer to the average customer than anyone here on this board? And that his reactions are not unusual for someone in his position?

I can easily see a defective remote causing his infinite scrolling. That's his main issue. And I don't think there's a person on this board who hasn't had to call DirecTV for SOME kind of bill adjustment.

His complaint on the Protection Plan, well, it IS free for six months, is it? Apparently he never looked at a bill and then when the free period was over, boom.

I'm not saying he's right...I'm concerned that he may be typical. I can easily see any number of my friends having the exact same complaints. This person is a new customer with a high number of complaints. People like this not only drop the service, but they cause other people to not subscribe.

No, I don't have a fix...but I'm saying he should not be dismissed.

His rant is fairly weak from an argument standpoint. There are a few vague allusions to things being broken without specifics. I'm open to the idea of this guy being representative of a more typical DirecTV user, but he, like anyone else, needs to be responsible enough to seek help when there's a problem instead of whining out loud just hear himself complain.

The remote problem is obviously not common and probably could have been fixed with a simple swap. This guy makes no mention of whether he called to get a remote replacement. I have to assume he didn't, since he found the problem so maddening that he went to his blog to complain about it. If I had a remote that did that, I would have called DirecTV immediately and had a new remote pretty quickly.

Same goes for the DVR problem. I've never seen that happen either. He could have called for help, but instead he admits he let it go on for week after week. At some point he needs to take responsibility for the equipment he's leasing instead of blaming the company for not reading his mind. You typically won't get help unless you ask for it.

I certainly hope he contacted DirecTV to complain and didn't just complain on Twitter. You'll get a response that way, but it's a terrible way to handle things. I always give a company the chance to fix things by contacting them directly - that goes for DirecTV or any other company.

I do need to criticize his conclusion, though, as it's a mess. "It seems like there's plenty more to complain about, I just don't remember it all right now." That's just lazy. He wants to publicly complain about his dissatisfaction with something and then doesn't have the time or inclination to make a thorough argument. I can't take him seriously if he's going to admit he doesn't have his thoughts organized. Then he throws in a completely unrelated complaint about having to watch commercials even though he's playing for service - where did that come from? That's true for every provider, and it has nothing to do with DirecTV specifically. And in the last sentence he references a lack of "serious value" as if he's mentioned that anywhere else in his rant. A paragraph labeled "conclusion" is not a great place to start complaining about something new, especially when you can't back up what you're ranting about.

If you look at the comments, the author responds to a pretty well-stated comment with another rant that is essentially "everything should work like Apple products." If that is his expectation, he's in for a lifetime of disappointment.