They wanted to send me a mini but when I told them I needed a box with its own tuners and recording list, they said they'd send another DVR.
They will have one or can get one at least.I have an HR24 with an error 775 but they won't send me any kind of box. Must send a tech out even though the box gives me the error 775 in 3 different rooms while two other receivers work in those same 3 rooms so it is definitely the HR24 that is bad but you can't talk logic to those morons. And they assured me he will replace the HR24 with another HR24 if that is what is bad. I know he won't have another HR24 with him. Good luck to you though.
We will see. Advanced support called me today to try to fix the issue so they don't have to send a tech out and when they found out the box doesn't work in multiple locations while other receivers do they said they would send me a genie client. I told them I didn't want a client because I lose 3 tuners if i replace the HR24 with a client. So they are checking to see if they can send me an HR24. Pretty sure they will tell me they can't (won't). A week ago when I called they told me they could give me an HR24 and then changed their mind and said they would have to send a tech out to see what the issue is even though I told them I already knew what the issue is. I'm trying to save them a service tech visit if they would just ship me an HR24/It is like trying to pull teeth.They will have one or can get one at least.
I have already tried many times. The first time I was promised they would ship me an HR24 and it would arrive within 3 business days and all I would have to do is activate it and send the old one back in the box they would provide. Before that call ended I got a notification that they had scheduled a tech visit and then they told me they can't complete the order with a tech visit which I said I did not want a tech visit so that CSR transferred me to his supervisor where he also stated they could not complete the order with scheduling a tech visit so I declined that and decided to try again later. So when I tried again later they just said upfront I will have to have a tech visit and the tech would replace it with an HR24. Why am i skeptical with that? Back when they showed up to upgrade me to 4K they showed up without the proper equipment to do that (HR54 and C61K). So my appointment is scheduled for this coming Sunday between 8:00 am and noon. But they then called me yesterday from Advanced Support to try to resolve this issue so they don't have to send a tech out. I said "GREAT". Send me an HR24 and I will replace it myself. This was not a call from the USA. I could barely understand the person talking. So they said they could send me an HR24 and stay on the line so they could place the order. Then she came back and said they would have to send me a client and there would be a charge of $99 and new 2 year commitment since this is considered an upgrade. I said no I do not want an upgrade and that I wanted teh HR24 replaced with another HR24 as per the protection plan that I have. So then she said she would have to send an email to someone else to see if they can authorize sending an HR24 to me if they even have one they can send me and she would call me back later. An hour later she called back and needed the ID number of the receiver I need replaced. I gave her that and she said she would now send the email and call me back when she gets an answer. I am still waiting on that call. And I assure you I have already been on the phone multiple times for more than a few minutes and I am still no closer to getting a replacement HR24 than I was when this all started.You should try many times without hesitation! What cost will it to you ? Just a few minutes for a call or writing a message... be persistent and you'll be rewarded
To be honest I have my doubts about even getting that call back. I can count on one finger the amount of times they have promised a call back and actually called me back. And even if they do call back I will be shocked if it is with the answer I want to hear.Sounds promising ... at least you have continuation of the process let's wait little more - getting the HR24 is rewarding !
I got error 14-923 a few days ago on the same screen you showed.