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I have an HR24 with an error 775 but they won't send me any kind of box. Must send a tech out even though the box gives me the error 775 in 3 different rooms while two other receivers work in those same 3 rooms so it is definitely the HR24 that is bad but you can't talk logic to those morons. And they assured me he will replace the HR24 with another HR24 if that is what is bad. I know he won't have another HR24 with him. Good luck to you though.
 

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They will have one or can get one at least.
We will see. Advanced support called me today to try to fix the issue so they don't have to send a tech out and when they found out the box doesn't work in multiple locations while other receivers do they said they would send me a genie client. I told them I didn't want a client because I lose 3 tuners if i replace the HR24 with a client. So they are checking to see if they can send me an HR24. Pretty sure they will tell me they can't (won't). A week ago when I called they told me they could give me an HR24 and then changed their mind and said they would have to send a tech out to see what the issue is even though I told them I already knew what the issue is. I'm trying to save them a service tech visit if they would just ship me an HR24/It is like trying to pull teeth.
 

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You should try many times without hesitation! What cost will it to you ? Just a few minutes for a call or writing a message... be persistent and you'll be rewarded (y)
I have already tried many times. The first time I was promised they would ship me an HR24 and it would arrive within 3 business days and all I would have to do is activate it and send the old one back in the box they would provide. Before that call ended I got a notification that they had scheduled a tech visit and then they told me they can't complete the order with a tech visit which I said I did not want a tech visit so that CSR transferred me to his supervisor where he also stated they could not complete the order with scheduling a tech visit so I declined that and decided to try again later. So when I tried again later they just said upfront I will have to have a tech visit and the tech would replace it with an HR24. Why am i skeptical with that? Back when they showed up to upgrade me to 4K they showed up without the proper equipment to do that (HR54 and C61K). So my appointment is scheduled for this coming Sunday between 8:00 am and noon. But they then called me yesterday from Advanced Support to try to resolve this issue so they don't have to send a tech out. I said "GREAT". Send me an HR24 and I will replace it myself. This was not a call from the USA. I could barely understand the person talking. So they said they could send me an HR24 and stay on the line so they could place the order. Then she came back and said they would have to send me a client and there would be a charge of $99 and new 2 year commitment since this is considered an upgrade. I said no I do not want an upgrade and that I wanted teh HR24 replaced with another HR24 as per the protection plan that I have. So then she said she would have to send an email to someone else to see if they can authorize sending an HR24 to me if they even have one they can send me and she would call me back later. An hour later she called back and needed the ID number of the receiver I need replaced. I gave her that and she said she would now send the email and call me back when she gets an answer. I am still waiting on that call. And I assure you I have already been on the phone multiple times for more than a few minutes and I am still no closer to getting a replacement HR24 than I was when this all started.
 

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Sounds promising ... at least you have continuation of the process :) let's wait little more - getting the HR24 is rewarding ! (y)
To be honest I have my doubts about even getting that call back. I can count on one finger the amount of times they have promised a call back and actually called me back. And even if they do call back I will be shocked if it is with the answer I want to hear.
 

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Oh I will still have the tech visit unless they agree to send me an HR24.

And I think I am having an HR24 apocalypse right now. I just found out another HR24 has only one working tuner. Restart hasn't helped it.
 

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Well you lose 2 tuners from the HR24 and the client steals a tuner from your Genie server (HR44 or HR54) so you actually lose 2 physical tuners plus a tuner from the Genie server that now has to be used by the client. If you have plenty of tuners without the HR24 you might as well go with the client.
 

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I'm in the same boat which is why I am trying so hard to get the HR24 instead of a client. And just today another HR24 lost one of its two tuners so I probably will need two HR24's replaced. I'll be up a creek without a paddle if all I can get is a client.
 

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I have the protection plan and am having a hassle getting an HR24. Still waiting on the promised call back today.
Well surprising to me I got the call back and even more surprising they tell me they are sending me an HR24 but they still want to schedule a tech visit. Well it is their money so go ahead I guess. It is supposed to take 3 to 5 business days to get it and with holiday I don't expect it until at least Tuesday or maybe even Wednesday so they changed the tech visit to Tuesday and if it isn't here by then they will have to change the tech visit. If I get it I am going to hook it up and activate it and as long as it is working I will just cancel the tech appointment.
 

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That is what they said for my HR54 last week and I had to send it back but the HR24 that came today only had instructions to recycle it. Never said anything about returning it. I assume because yours had an error message indicating it was the hard drive so they may want those back to replace the hard drive. Mine just had an error 775 and could never boot up fully from 3 different rooms so maybe that is why they don't want it back. I will stick it in a closet in case they try to hit me with a non-return fee.
 

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Thanks. No one told me to return it. They are supposed to call me Monday to see if I got the HR24 so I will ask them about it then. Also I don't have a local UPS or FedEx store. I have to send everything back vis USPS and they are supposed to include a prepaid label for USPS if I was supposed to return it. There was return USPS label with it today.
 

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Actually I was having some SWM issues and after resetting practically everything except the kitchen sink all of my receivers (7) and all of my tuners (14) are working now. I don't dare touch anything again.
 

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Oddly enough the old remote didn't work with the newer HR24 so they offered to send a new remote for free but said to call back in a few days to request it because the system wouldn't allow a remote to be ordered until the DVR swap had been processed. :rolleyes:
On the HR24 they sent me I had to do the remote reset to get it to work.

  1. Press and hold MUTE and SELECT together until the light flashes three times.
  2. Press 9, 8, 1 and SELECT. The remote flashes four times and should now reset.
 
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