[Nmyshoes]

I got beef with a local DBS dealer in Atlanta and while I'm at it, I think I will blast them online.

PLANETLINK COMMUNICATIONS of ATLANTA GA. Located in Cumberland mall, Arber Place, Southlake, Towncenter, & Northpoint malls. They are thieves & destined not to last long in the Dbs business. This company will charge the potential customer 50.00 simply for seeking to qualify for Digital home plan even if they don't qualify. Also they charge a trip charge of 50.00 if you live more than 30mls from the center of ATLANTA. You should see their contract! Yeah, Ex-employee with them so I have taking the punch on thier sorry *** business practices. Somebody let me know how I can further hurt them until they crawl back under that rock they came from. Pleeeeeeeease!

 

[Guest]

You may be unhappy with your former employer, but tread lightly in your anger you could leave yourself open to a law suit.

 

[TNGTony]

Is there a consumer affairs reporter in Atlanta? Call him up!

See ya
Tony

 

[Mark Holtz]

It sounds like a Dish Dealer. You may want to contact the department of consumer affairs as well as Dish Network, however, you may want to document various incidents. However, as boba said, tread lightly, as it could open you up for a lawsuit.

 

[Guest]

The trip charge is ok but the $50 for a credit check is a little bit to much.

 

[mnassour]

Hey, if you don't like the way they do business, go somewhere else. It sounds like they're tired of dealing with deadbeats. Otherwise, this is just another disgruntled employee. BFD.

 

[Nmyshoes]

Mnassour. You don't understand. But yes, I am a disgruntled ex-employee with just cause. Even if they are tired of cust' with bad credit, it is still no reason to charge 50.00 & call it a nonrefundable "processing charge" in small print. Imagine being the employee that has to deal with "Mr madd as hell" after tell him that.

 

[TNGTony]

Well...the Madd as hell person who was charged the $50 and NOT TOLD in plain English of the non-refundable nature of the charge has cause to be upset. When I was dealing with retail customers, I TOLD people when something was refundable or not. For a while there I even made my own form for repair estimate fees that in large one inch print said NON-REFUNDABLE estimate fee (it was $20). Some people would get mad as hell because they were out $20 when the item could not be repaired. But I had that NON REFUNDABLE form there just in case. I needed to use the form once when a customer called in the consumer affairs reporter. I showed him the form with the one inch print "NON REFUNDABLE" along with the ciustomer's signature on the same side of the page as the non-refundable print. Never heard from him again.

See ya
Tony

 

[Mark Holtz]

When it comes to ISP tech support, the disclaimer I use is "While the number should be[/b], I still have to give our standard disclaimer. Please double-check to make sure that the number is a local call, as (ISP) is not responsible for any toll charges incurred while using our service." It is also printed in bold print on our welcome letter as well as setup instructions involving dial-up instructions, not to mention the e-mail that the end user uusally ignores. It is also listed in our terms and conditions.

This is especially important because one of our dial-up areas, Michigan Bar (which includes Rancho Murieta and Sloughhouse), the only local calls is within that calling area. All calls OUTSIDE that calling area is considered a toll call.

 

[jrjcd]

http://216.25.50.77/plc-proj-44691/index.htm

whoops, z'loth-i guess directv dealers aren't ALL the salt of the earth....

 

[jrjcd]

sorry for the double post-the edit feature doesn't work on opera and i keep forgetting-sorry scott-

i'm not saying that this company is either bad or good...and lord knows a cursery reading of my posts will show EXACTLY how i feel about charlie tuna...but to just assume someone described as such is automatically a dish dealer is assinine-fact of it is, a few years ago, you would find more directv dealers selling out of the back of their station wagon than dish folk...

 

[Jacob S]

I know that if someone has a problem with a fee that I charge or has a dispute that I wnat them to tell me about it and I settle it to keep the customer satisfied. If I feel the customer has a good point then I go along with his/her point. If somoene is rude and bitter about it then that is another thing unless one has a good reason to be. The trip fee I can see but I cant see charging that much for a credit check. That is a bit high but if the customer is told BEFOREHAND and agrees to it then that is another story, but if the retailer charges that AFTERWARDS then I believe that is just plain wrong because it would be a hidden charge. I would charge nothing or the actual cost it had cost me to do it. I never thought anyone would try to make a profit off of doing a credit report.

 

[mnassour]

Originally posted by Nmyshoes
Mnassour. You don't understand. But yes, I am a disgruntled ex-employee with just cause. Even if they are tired of cust' with bad credit, it is still no reason to charge 50.00 & call it a nonrefundable "processing charge" in small print. Imagine being the employee that has to deal with "Mr madd as hell" after tell him that.

I'll buy that if people aren't being told up front that certain fees are non-refundable then yes, there ARE problems with the way this merchant is doing business. And YES after visiting the website above I'll agree that there are NO good deals from this bunch.

BUT there is no law against selling a product for what the market will bear...just as your neighborhood Honda dealer! But if they're up front with information on fees (and I did NOT see this on the website) then hey, caveat emptor!

And...a check of the plcweb.net website shows this to be a Dishnetwork dealer

 

[Nmyshoes]

Whatever planetlink website this is above is not the planetlink referred to as the topic of this discussion. It is not the same corporate office location or even the same logo.